ServiceNow's future direction for Appliance Classes

[RyanW]

Hi, was wondering if there's any future plan or direction for the Appliance classes by ServiceNow?

Initially our organisation had to create our own 'custom' Appliance class, but now realise that since the Rome release there are 2x Appliance classes created out of the box: "Network Appliance Hardware" (under Configuration Item > Hardware > Computer > Server > Server Hardware) and "Network Appliance Hostname" (under Configuration Item).

Firstly, am not sure what the differences are between the two classes and why the hierarchy between them are so different (one nested under the parent 'Server' class category) and the other is straight under the main 'Configuration Item' class.

Second, I was wondering whether that's where it'll stop (the out of the box creation for Appliance classes) or whether there'll be new appliance classes created, as there are other types of 'Appliances' than just 'Network Appliances'. At least for examples:

1- Server Appliance
2- Storage Appliance
3- Backup Appliance
4- Security Appliance
5- Cryptographic Appliance

Please let us know if there's any plans in the ServiceNow future release pipelines to create anymore new Appliance classes out of the box, and if so, when and under what hierarchy so we can align our organisation with it. Otherwise we might need to come up with our own hierarchy (which would be a pain to fix if ServiceNow's future out of the box new Appliance classes come up under a different hierarchy) and create new Appliance classes ourselves which is not preferred if it could be avoided.

Thanks,

Ryan

[Noelene Dwyer1]

Same would love to vote on this idea too