Which is the correct class in CMDB to store Recovery Appliances in ServiceNow

[Astik Thombare]

Hi @SantanuKumar Sa ,

Determining the correct class for Recovery Appliances in your ServiceNow CMDB depends on several factors, including the specific functionality of your appliances and your overall CMDB strategy. Here are some options to consider:

1. cmdb_ci_computer: This is the most general class for IT devices, and it can be used to store information about any type of computer, including Recovery Appliances. However, using this class might not capture the specialized features and functions of your appliances.

2. cmdb_ci_server: This class is more specific to devices that run server software. If your Recovery Appliances primarily function as servers, then this might be a better option than cmdb_ci_computer.

3. Vendor-specific classes: ServiceNow offers several vendor-specific classes for popular Recovery Appliance vendors, such as cmdb_ci_netapp_filer and cmdb_ci_emc_vmax. Using these classes can provide more detailed fields and relationships specific to those appliances.

4. Custom class: If none of the existing classes adequately represent your Recovery Appliances, you can create a custom class with specialized fields and relationships to capture their unique characteristics.

Here are some additional factors to consider when making your decision:

• Discovery: How will your Recovery Appliances be discovered and populated into the CMDB? Ensure the chosen class is compatible with your discovery tools and processes.
• Reporting: How will you report on Recovery Appliances? Choose a class that allows you to easily filter and aggregate data relevant to your needs.
• Integrations: Will your Recovery Appliances integrate with other ServiceNow applications? Choose a class that supports those integrations.

Ultimately, the best class for your Recovery Appliances depends on your specific needs and environment. It's recommended to consult your ServiceNow documentation and consider factors like discoverability, reporting, and integrations before making a decision.

https://docs.servicenow.com/bundle/vancouver-servicenow-platform/page/product/configuration-manageme...

ServiceNow Documentation:

• CMDB Model: https://docs.servicenow.com/bundle/store-release-notes/page/release-notes/store/it-operations-manage...
• Creating Custom Classes: https://www.servicenow.com/community/itam-forum/how-to-extend-and-create-new-table-in-cmdb/td-p/1313...
• ServiceNow's future direction for Appliance Classes: https://www.servicenow.com/community/cmdb-forum/servicenow-s-future-direction-for-appliance-classes/...

ServiceNow Community:

• Solved: Re: Table for collecting Appliances: https://www.servicenow.com/community/itom-forum/table-for-collecting-appliances/m-p/1013001
• How to classify Network Appliances (I'm not talking about NetApp devices): https://www.servicenow.com/community/now-platform-forum/knowledge-base-search/m-p/1148329
• How we can handling "Appliances" in your CMDB?: https://www.servicenow.com/community/now-platform-forum/how-are-you-handling-quot-appliances-quot-in...

Please mark ✅ Correct if this resolves your issue, and also mark 👍 Helpful if you find my response valuable based on its impact.

Regards,

Astik Thombare

[Dr Atul G- LNG]

Hi @SantanuKumar Sa 

https://docs.servicenow.com/bundle/vancouver-servicenow-platform/page/product/configuration-manageme...