Setting Predefined filter for Dependency view hides Related Items

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Pavel_Mikeska
Tera Expert

‎02-20-2024 02:06 AM

Hello Everyone,

I want to exclude retired CIs from the Dependency view and Related Items formatter.

The issue is when I set Predefined Filter for Dependency view, then Related Items (ngbsm_related_item) are not shown. I don't see e.g. parent relationship between Service Offering and Business Service.

Also, it would be nice to hide retired CIs from the form layout (Related Items).

Any idea how to do it?

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Tony Branton
ServiceNow Employee
ServiceNow Employee

‎02-20-2024 09:36 AM

Hi Pavel,

 

Filtering retired CIs isn't supported in Dependency View (or Service Mapping UI16 experience). 

 

Filtering CIs based on their Life Cycle Stage field value was introduced in Unified Map in the February 2024 store release of CMDB Workspace. CIs with their Life Cycle Stage set to Operational (or have no value) can be searched for and displayed in Unified Map in CMDB Workspace.

 

A CMDB Administrator can configure which Life Cycle Stage values will allow a CI to be displayed in Unified Map for a particular workspace. Read more about how to configure this in the Product Documentation.

 

Note: legacy status fields (e.g. operational_status, hardware_status, etc) that may be used for managing the retirement of CIs are not supported in Unified Map. Due to the difficulty in supporting a myriad of status-type fields used across various CI classes, the CSDM Life Cycle Stage field is used in Unified Map for filtering CIs.  This filtering approach will be extended to other areas of CMDB Workspace in the future. 

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Community Alums
Not applicable

‎02-20-2024 03:21 AM

Hi @Pavel_Mikeska ,

  1. Navigate to All > Configuration > Relationships > Relationship Type Exclusion List.
  2. In the CI Relation Filters list view, click New.
  3. Fill out the CI Relation Filter form to specify the relationship that you want to exclude from view.
  4. Click Submit.
    Excluded relationships do not appear in the relations formatter view on CI forms.

 

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Pavel_Mikeska
Tera Expert
In response to Community Alums

‎02-20-2024 03:43 AM

Hello @Community Alums,

provided solution let me exclude relationship type between CI Classes. But what I want to achieve is to hide retired CIs from the Dependency view (ci.install_status != '7').

Pavel_Mikeska_0-1708429235117.png

If I use a predefined filter that excludes Retired CIs, then all Related Items, including References, are missing in the Dependency view.

Pavel_Mikeska_1-1708429308720.png

 

 

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Community Alums
Not applicable
In response to Pavel_Mikeska

‎02-20-2024 03:52 AM

Hi @Pavel_Mikeska ,

This is the expected Behavior.

 

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Tony Branton
ServiceNow Employee
ServiceNow Employee

‎02-20-2024 09:36 AM

Hi Pavel,

 

Filtering retired CIs isn't supported in Dependency View (or Service Mapping UI16 experience). 

 

Filtering CIs based on their Life Cycle Stage field value was introduced in Unified Map in the February 2024 store release of CMDB Workspace. CIs with their Life Cycle Stage set to Operational (or have no value) can be searched for and displayed in Unified Map in CMDB Workspace.

 

A CMDB Administrator can configure which Life Cycle Stage values will allow a CI to be displayed in Unified Map for a particular workspace. Read more about how to configure this in the Product Documentation.

 

Note: legacy status fields (e.g. operational_status, hardware_status, etc) that may be used for managing the retirement of CIs are not supported in Unified Map. Due to the difficulty in supporting a myriad of status-type fields used across various CI classes, the CSDM Life Cycle Stage field is used in Unified Map for filtering CIs.  This filtering approach will be extended to other areas of CMDB Workspace in the future.