SG-SCCM not updating the 'Disk space (GB)' field on computer records

khogan5
Tera Contributor

‎03-11-2025 10:51 AM

Hello,

 

We noticed that the 'disk space (GB)' field on computers are no longer being populated. I think it broke after the upgrade to service graph, a while ago but we just noticed. The cmdb_ci_disk table is being imported but the disk space field on computer is not getting a total of the related disk size, it is just left blank.

 

Does this work for anyone? I do not see the field mapped anywhere for service graph and not in the legacy SCCM 2016 transforms either. So maybe it is a script somewhere, that stopped working.

 

I created a script that sums that disk space from the cmdb_ci_disk table and I can set it on the related computer record. But, if do it this way I don't think I can use it with the robust transform. I should maybe use a business rule, that runs on create or update.

 

If this does work, can someone point me in the right direction to fix this, if not maybe recommend the best way to get this working again.

Thanks.

 

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5 REPLIES 5

Viraj Hudlikar
Tera Sage

‎03-11-2025 11:18 AM

Hello @khogan5 

 

As per my experience this field has ootb mapping. Was there any config change or did anyone remove this mapping accidentally? 

 

In my PDI I could see mapping of this field under Data source "SG-SCCM Disk"

VirajHudlikar_0-1741716768620.png

Under ETL module if you select same data source and open the mapping step then check below mapping is present or not.

VirajHudlikar_1-1741716835908.png

 

Also, my plugin is updated as seen below, also my instance is in Yokohama version.

VirajHudlikar_2-1741716951631.png

 

Try to check plugin in PDI and compare or if confusion create a HI Case and they will help you to revert to OOTB version of SG - SCCM.

 

If my response has helped you hit helpful button and if your concern is solved do mark my response as correct.

 

Thanks & Regards
Viraj Hudlikar.

khogan5
Tera Contributor
In response to Viraj Hudlikar

‎03-12-2025 11:27 AM

Hi Viraj,

 

Thank you for the reply. We do have the mapping in your screen shot. cmdb_ci_disk records are being created and updated when the sccm schedules run. We are on version 3.3, I read the release notes and I don't see any fixes related. But I will upgrade it to 3.6.

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Viraj Hudlikar
Tera Sage
In response to khogan5

‎03-12-2025 06:39 PM

Hi @khogan5 

 

It is always great to keep plugin updated so we have latest features release by ServiceNow but do make sure after update do test it to avoid any issues directly over PROd

 

If my response has helped you hit helpful button and if your concern is solved do mark my response as correct.

 

Thanks & Regards
Viraj Hudlikar.

khogan5
Tera Contributor

‎04-22-2025 06:00 PM

I opened a Hi Case.

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