Show a icon on Dependency view when CI is Retired

SK Chand Basha · ‎06-21-2024

Hi, I have a requirement to display an icon when a Configuration Item (CI) is retired on the Dependency view.

I attempted to achieve this using a UI macro and the CI relation Formatter but had no success.

ServiceNow does not provide access to the CI Relation XML Code to add new icons.

Attempted Resource:https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0681141

Do you have any ideas to achieve this?

SK Chand Basha · ‎07-01-2024

@Dr Atul G- LNG

I have tried many ways with UI Macros, Map indicators but no luck

View solution in original post

Dr Atul G- LNG · ‎07-01-2024

Hi @SK Chand Basha

I think No way then. Try to log a now support case and see if team can help.

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Zygimantas · ‎06-18-2025

Hi @SK Chand Basha

Does ServiceNow support helped and provided solution?