IRE implementation best practices
Hi All, I have a requirement where I need to implement IRE for CMDB.can someone please assist me with best practices for the implementation of IRE regards,Amit
Forum Posts
How to manage product models and model categories effieciently?
We are trying to establish a process for model management. We have following problems today with models which results in duplicate asset records and CIS1. We need to avoid discovery creating duplicate models with different names. We need to ensure th...
Resolved! Parent and child classes having reconciliation rules with same source and different priorities
Hi everyone,So, we have a case where we have many data sources for the CMDB and we were making some reconciliation rules for Computers. The problem is that Computer and Server classes share some discovery sources but with different priorities, and th...
Resolved! Vital Business Functions - where to store in CMDB?
What is the best practice for storing an inventory of vital business functions within the CMDB?
Why I can't create a Unique Certificate manually?
Hello, I've been using Unique Certificates for a while now, and I'm quite happy this application so far. But I have a service that is using a TLS 1.2 Certificate and I've been told by ServiceNow that these versions are not supported by Discovery. I...
Resolved! How to limit CI Relations formatter to only CIs, and not relationships with users and groups?
The CI Relations formatter on a CI shows relationships with other CIs i.e. as recorded in the cmdb_rel_ci table. It also shows relationships with users (from cmdb_rel_person) and groups (cmdb_rel_group). Is there a system-wide way to limit it to jus...
Resolved! Dynamic CI Group not Relating to CIs
I created a Dynamic CI Group that used a Saved CMDB Query from the CMDB Group. However, when I look at the dependency map for one of the Queries CI records, it does not show any of the relationships it should have (according to CI Class Managers Sugg...
Asset and Ci install status mapping
Hello All, I am working in cmdb ci where when we are changing field of asset state, then Install status of ci is also changed it and vice versa. The mapping between Asset and Ci is defined in Asset CI Install Status Mapping (alm_asset_ci_state_mappi...
Establishing CI relationships through integration & automation without using Discovery
My organization has begun populating our ServiceNow CMDB with servers and some infrastructure devices. We are very new to this particular journey even though our instance is very old. We are currently doing this by custom scripted REST APIs in Serv...
How are filter conditions supposed to work in Reconciliation Definitions in IRE?
Hi All,We currently have 2 data sources (Let's call them A and B) specified in our Reconciliation definition in the cmdb_ci_hardware table. Datasource B (Priority is 50) is new and shares a common attribute with Data Source A (Priority is 100) which...
AWS Discovery of Virtual Machines using Credentials
Hi,I've implemented AWS Cloud Discovery in ServicNow using credentials. I've a master account and 3 sub/member accounts. I've configured an IAM user in master account and provided it 'ReadOnlyAccess' policy and generated access key id and secret key ...
Resolved! I want to delete additional comments all at once
Hi guys. There are a lot of additional comments that I want to delete in multiple cases.Is there a way to delete additional comments for multiple cases at once? Thank you.
ServiceNow Discovery Report
Hello Friends, I would like to prepare ServiceNow Discovery which shows me below:1. Total attempted IPs for discovery which responded2. IPs in CMDB , discovered at some point in time.3. IPs never discovered.4. IPs discovered incompletely. I feel that...
Resolved! Integration Rest API
I got a very common question, me working on Rest API integration, I recommended client using dedicated Mid Server for the Rest AP integration ( Airwatch ) for Prod, Dev and Test but client agreed saying that we can provide dedicated Mid Server for Pr...
SG-SCCM Operating System (OS)
We just implemented the new SCCM Service Graph Connector (SG-SCCM) in development, upgrading from the legacy process. The new SG-SCCM import uses a different OS name than the legacy and causes it to flip back and forth with Discovery. Before moving...
