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Service Graph Data Visualizer Access for Non-Admins

We are implementing Service Graph Connectors and have installed the Service Graph Data Visualizer plugin from the ServiceNow Store. We'd like to make this available to some of our support staff, but the full functionality of the Data Visualizer appea...

CMDB optimization

Hi community,Help me on this,I have to submit a document to be shown to client about CMDB optimization. I want to know the checklist points for CMDB optimization, like we need to explain client, how we can optimize CMDB, in which areas we can optimiz...

How to get data inside object in a array ?

Hi Everyone,I need to get data inside object as an array for certain requirement.  Accountable OnwerAccountable Remediation ownernew AROmail recipients (AO + new ARO)mail bodyAdammattsatyaAdam,satya,venu,gopalmatt,thompson,aaronAdamthompsonvenu   Ada...

venugopal s by Tera Contributor
  • 885 Views
  • 4 replies
  • 0 helpfuls

Resolved! Truncated not imported properly

When ServiceNow creates a new import set table, it measures the length of the first 20 records to determine the length of fields. If the data values to be imported exceed the length of the fields in the import set tables, they will be truncated and n...

About CMDB Baseline

Please allow me to confirm three points about CMDB Baseline.(1) What is CMDB Baseline and what does it do?(2) The following knowledge states that it is deprecated, but is it better not to use it?https://support.servicenow.com/kb?id=kb_article_view&sy...

miyu by Tera Guru
  • 705 Views
  • 2 replies
  • 0 helpfuls

Report on CMDB Ci updates

Hi All, I would like to pull a report on history of all CI changes on all CI tables. Kindly help to achieve this. I looked at community but didn't found it.  Appreciate your quick response.

sk59 by Tera Expert
  • 765 Views
  • 3 replies
  • 0 helpfuls

Audit History updates

Hello All, While checking audit history of CI,I am getting created date of today .This CI was created on 25th May 2023 and last updated on same date .What could be the reason ,I am getting created date of today .For few type is Audit .Also created by...

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_bhishek by Tera Guru
  • 1068 Views
  • 5 replies
  • 0 helpfuls

What are the 3 C's of CMDB?

The first C stands for "Completeness," emphasizing the need to capture and maintain accurate and comprehensive information about all configuration items within an organization's IT infrastructure in how-long-do-idiots-live. While striving for complet...

Ali543 by Tera Contributor
  • 1702 Views
  • 2 replies
  • 0 helpfuls

How to capture 3rd party hosted Applications

Hi We need to capture how and where our applications are hosted in the CMDB and I'm looking for some advise on how to capture applications that are hosted externally. We capture the relationships between Application Service and the supporting downstr...

TWine by Tera Contributor
  • 2644 Views
  • 8 replies
  • 9 helpfuls

How are network zone managed in CMDB?

Is it correct that DNS zones are automatically obtained by Discovery and managed by cmdb_ip_address_dns_name?If we want to manage logical network zones that have no physical relationship to each other and defined by a person for convenience, such as ...