Stop class upgrade and downgrade

Amit_H
Tera Contributor

We have absorbed that discovery automatically upgrade and degrade the ci, not sure by what ground. We want to stop it. How can we fix this?

1 ACCEPTED SOLUTION

Runjay Patel
Giga Sage

Hi @Amit_H ,

 

Yes that you can stop it by setting the IRE property.

RunjayPatel_0-1735372046872.png

 

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Here in this Video, I have covered the Custom Application Pattern Troubleshooting and configuration Thank you for visiting my channel. Here, I'll share various technical knowledge. Feel free to reach out to me directly for any Service Now-related queries. Your support encourages me to consistently
2 REPLIES 2

Runjay Patel
Giga Sage

Hi @Amit_H ,

 

Yes that you can stop it by setting the IRE property.

RunjayPatel_0-1735372046872.png

 

-------------------------------------------------------------------------

If you found my response helpful, please consider selecting "Accept as Solution" and marking it as "Helpful." This not only supports me but also benefits the community.


Regards
Runjay Patel - ServiceNow Solution Architect
YouTube: https://www.youtube.com/@RunjayP
LinkedIn: https://www.linkedin.com/in/runjay

-------------------------------------------------------------------------

 

Here in this Video, I have covered the Custom Application Pattern Troubleshooting and configuration Thank you for visiting my channel. Here, I'll share various technical knowledge. Feel free to reach out to me directly for any Service Now-related queries. Your support encourages me to consistently

Ashok Sasidhara
Tera Sage

I would suggest to read in detail about the CI reclassification concept and system properties from the following URL. Then take action accordingly only after analyzing factors like whether the reclassification happening in your environment is changing the CI to the correct CI type, whether it is causing any loss of data attributes etc. 

https://www.servicenow.com/docs/bundle/washingtondc-servicenow-platform/page/product/configuration-m...