Sync assets and configuration items

[Chris Greene]

I have several assets in the asset table that did not synch with the CI that was in the CMDB.  How can I get the asset to synch with the CI?  Only a handful didn't pick up the CI.

[GlideFather]

Hi @Chris Greene,

what's the value in Enforce CI creation - true/false?

Also, is this question the same or different from:

https://www.servicenow.com/community/ham-forum/asset-and-cmdb-sync/td-p/3358639

[Dr Atul G- LNG]

Hi @Chris Greene 

My video will be helpful for troubleshooting

https://youtu.be/Oi69-7GHOGs

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0717902

[Pratiksha]

This will help https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0749624

[AJ-TechTrek]

Hi @Chris Greene ,

As per my understanding check why the CI Link Is Missing

For the handful of assets that didn’t sync:
* Open the Asset record (alm_asset).
Verify:
* Is the Model Category mapped to a CMDB Class?
(Field: cmdb_ci_class on cmdb_model_category).
* Is there a valid Model record (cmdb_model) that points to a CI class?
* Was the Asset created manually or via import?
* If the Model isn’t linked to a CI Class, ServiceNow won’t auto-create the CI.

Check this will help to resolve issue
* Verify that Discovery / Import sources are correctly updating both alm_asset and cmdb_ci.
* Run data certification jobs to catch orphaned Assets or CIs.

Please appreciate the efforts of community contributors by marking appropriate response as Mark my Answer Helpful or Accept Solution this may help other community users to follow correct solution in future.
 

Thank You
AJ - TechTrek with AJ - ITOM Trainer
LinkedIn:- https://www.linkedin.com/in/ajay-kumar-66a91385/
YouTube:- https://www.youtube.com/@learnitomwithaj
Topmate:- https://topmate.io/aj_techtrekwithaj (Connect for 1-1 Session)
ServiceNow Community MVP 2025