The Zurich release has arrived! Interested in new features and functionalities? Click here for more

Asset and CMDB Sync

Chris Greene
Tera Contributor

I loaded assets into the asset table.  All but a handful sync'd with the correct CI in the CMDB.  How do I get the ones that didn't to synch? 

1 REPLY 1

Dr Atul G- LNG
Tera Patron
Tera Patron

Hi @Chris Greene 

 

My video will be helpful for troubleshooting

 

https://youtu.be/Oi69-7GHOGs

 

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0717902

 

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************
CISITSM #ITSM #csa #ServiceNow #TechnoFuncational Disclaimer: These videos are from my training batch. These videos did not promote any ServiceNow Sales pitch or marketing. These videos are only for knowledge purposes & basic on my experience & Knowledge. Redistribution or copying of functionality