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Asset and CMDB Sync

Chris Greene
Tera Contributor

‎08-21-2025 12:48 PM

I loaded assets into the asset table.  All but a handful sync'd with the correct CI in the CMDB.  How do I get the ones that didn't to synch? 

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Dr Atul G- LNG
Tera Patron

‎08-22-2025 03:44 AM

Hi @Chris Greene 

 

My video will be helpful for troubleshooting

 

https://youtu.be/Oi69-7GHOGs

 

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0717902

 

*************************************************************************************************************
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG

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CSA Admin Batch17 | Day 18 | CI - Asset - Relationship - Field - Status Mapping
CSA Admin Batch17 | Day 18 | CI - Asset - Relationship - Field - Status Mapping
youtu.be/Oi69-7GHOGs
CISITSM #ITSM #csa #ServiceNow #TechnoFuncational Disclaimer: These videos are from my training batch. These videos did not promote any ServiceNow Sales pitch or marketing. These videos are only for knowledge purposes & basic on my experience & Knowledge. Redistribution or copying of functionality
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