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Resolved! CMDB

Hello, I'm building my company CMDB we are populating the Network and Cloud layer with graphconnectors because of we have monitoring tools that can start bringing information into the CMDB meanwhile we enable Discovery. However for Cloud layer we hav...

Resolved! How to populate date in svc_ci_assoc

Hi , We want to utilize svc_ci_assoc table for change impact Cis related list but this table is empty.we haven't configured service mapping yet. please suggest how to populate data in svc_ci_assoc table ?Can we push data from cmdb_rel_ci table ? if y...

Brijesh10 by Tera Guru
  • 886 Views
  • 1 replies
  • 1 helpfuls

Cisco UCS Discovery

Hello,I am trying to understand the process to discovery cisco UCS FI, Chassis and Blades without using the Service Graph Connector for Intersight. I understand I need SNMP and applicative credentials, what I don't understand and cannot find so far i...

mk2860 by Tera Contributor
  • 1054 Views
  • 2 replies
  • 0 helpfuls

Filtering Staleness metric for remove undiscoverable devices

We run Discovery, several Service Graphs, and other integrations.  However, there is a portion of our landscape is protected behind firewalls and we do not currently update with automated sources.  We do have several Service Offerings that are relate...

Resolved! How are you uniquely identifying CIs in your environment today?

I always thought Serial number field could be used to uniquely identify a CI in the CMDB.Even OOB Hardware identifier uses 'Serial number' in identifier entries.  I was stumbled upon seeing this official article which says Serial number should not be...

Suggy by Giga Sage
  • 1239 Views
  • 5 replies
  • 4 helpfuls

Import sets using smart sheets

Hi, I would like to know if it is possible to import data that are in "smart sheets" to service now or does it needs to be converted in any file extension. Could you please share if there are any documents to read about it. Help would be highly appre...

Nagalakshmi by Mega Contributor
  • 707 Views
  • 4 replies
  • 1 helpfuls

Create a report for software missing from a given computer

Good Afternoon,I'm trying to use the reporting function to show me all computers where a certain software is not currently installed (let's say Chrome for this example). It's easy enough to start with cmdb_sam_sw_install and filter down to records wh...

Need help in CMDB Maintanance

Hi All, I do see the duplicate CIs when I checked the CMDB health dashboard. And also the completeness and correctness score is not 100%, we are getting the data into cmdb tables from multiple sources. Can anyone please help me on how to fix those is...