CMDB forum
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Seeking Internship and Handson Experience in servicenow

Hello Everyone, I recently completed my Certified System Administrator (CSA) certification in ServiceNow and am eager to gain handson experience in the platform. I am actively seeking an internship opportunity where I can apply my knowledge and grow ...

LikithaK by Tera Contributor
  • 257 Views
  • 1 replies
  • 0 helpfuls

How to clear Info / Error messages in Service Portal

Hello SNOW community, I have an issue where messages that I display in a custom widget using spUtil.addInfoMessage() sometimes don't clear out automatically, but sometimes they do. I'm looking for a way to force the messages that I displayed to go aw...

PabloL by Tera Contributor
  • 650 Views
  • 2 replies
  • 0 helpfuls

CMDB CI Class

Hi All, I am part of a CMDB team in our organization. Got a requirement to define Class of Non-Tool Configuration items.Can I get some insights about Non-Tool CIs. What all classes comes under Non-Tool CIs?It would be very helpful if I get the exampl...

Data certification issue

Recently we implemented data certification module, server owners are supposed to certify various fields on cmdb_ci_server table.When certification tasks are created, for some tasks servers are added which are not even owned by that owner.For example ...

ShreyaJain1_0-1719472389803.png

Discovery is not letting update the IP address manually

Hi All, We are trying to update the IP address manually . The agenda is that the server and VM Instance IP should have the same IP address . We tried to update the IP Address manually but when the discovery runs it revert back servers to the previous...

Coalesce setting

Hi all I have set the coalesce in 'ID' field and mapped the same in the transform map. So if I set want to set 'Name' field as well in coalesce, will this create a problem in adding of new records? For example, if there are records with same name, bu...

CMDB CI Staleness Metric - Advanced Criteria

Hello, I am familiar with how to update and manage staleness metrics using the CI class manager. However I'm wondering if there are options for utilising more advanced criteria for what determines staleness for a class. e.g. If my organisation are ut...

AdamJ by Tera Contributor
  • 710 Views
  • 2 replies
  • 0 helpfuls

Resolved! Is it possible to run the IRE engie on CIs already imported?

Hi all,I would like to understand how to create De-duplication task for asset that are already imported without using IRE engine  (that now exist inside the platform); for those CIs we would like to run the logic that is able to create De-duplication...

EdoForb by Tera Expert
  • 456 Views
  • 2 replies
  • 1 helpfuls

I am looking for script for my condition.

I am looking for script for my condition in script include. I have two variables that refers to customised table- first variable consider 'A' refers to customised table where Active = true. In second VARIABLE 'B' also refers to same customised table ...

TaahaM_0-1719390103863.png
Taaha M by Tera Contributor
  • 212 Views
  • 1 replies
  • 0 helpfuls