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Reports for Asset and CIs Reconciliation - ITAM? CMDB

I am a new PA Admin for our SN platform, Vancouver Release. We aren't live yet, but looking to see if anyone knows an OOTB solution for reconciling CMDB CIs without Assets and vice versa. I see ITAM application installed, but wondering if there is so...

Resolved! Create Reports for Vulnerability Items

Hello I am trying to create a total vulnerability item report that shows x axis as Past due, Due today, due 1-3 days, 4-7 etc. and the y axis contains Service team names for dashboard.   See attached for reference and provide suggestions

Bredd by Tera Contributor
  • 616 Views
  • 3 replies
  • 2 helpfuls

Synching product model display name after company normalization

Hi All, Recently we did a company normalization in our environment. After performing the guided set up as expected, normalized data has been populated as expected.When it comes to product model table, in the manufacturer field we are able to see norm...

Ganeshm1 by Tera Guru
  • 334 Views
  • 1 replies
  • 0 helpfuls

Duplicate CI tasks not getting closed by itself

Hello All, I am facing some issues with the Duplicate CI's in CMDB.  There was duplicate CI's created for a set of records. As we have "Duplicate of" field I was able to see that it got tied up with the duplicate record. Then I deleted the duplicate ...

SayliB by Mega Contributor
  • 257 Views
  • 1 replies
  • 0 helpfuls

CMDB Micro certification issue

I couldn't able to complete the Task-09 on CMDB Micro certification as there is no record available on the De-Duplication records, Can someone help me to sort this issue. Any assistance would be appreciated!!

Resolved! Tag-based service family use other than Service Mapping

Hello, I just started using Tag-based Service Mapping and it's working fine so far.  But now I'm curious about "Tag-based service families".  Is there any other use case for it other than Service Mapping?   I created a Business Rule to capture Owners...

Resolved! Sub slot to Sub Slot (Level 3 Sub Slot)

Hi Community, Is there any way to model level 3 Sub Slot under Equipment Holder in ServiceNow. From Level 3 sub slot, I mean Slot to Sub slot, Sub slot to Sub sub Slot (Level 3 Slot). Which CMDB class i can use to handle such use case ? 

Arun_Shaw by Tera Contributor
  • 374 Views
  • 3 replies
  • 0 helpfuls

Finding out the missing class in the cmdb table

Hello Everyone,I wanted to map a server type, named as  Virtual Appliances Server, but on the cmdb it is mapped to Virtualization server, i want this to be come up in the record producer and on front end the server type name is Virtual Appliances and...

tushar5672 by Tera Contributor
  • 404 Views
  • 2 replies
  • 0 helpfuls

Integarting CrowdStrike with ServiceNow CMDB

Hi All, I need to integrate CrowdStrike with ServiceNow CMDB using Service Graph Connector. What are all the details I need to collect before from client before starting the development. Any roadmap for implementing this. Thanks in advance

De-duplicating CIs concerns

I am loving the new de-duplication templates so that we are able to resolve duplication tasks in bulk.  However, I have noticed situations where one asset contains those two CIs and came across this KB Potential cause for de-duplication process delet...

Single CI v/s Multiple CI

Hi All,Looking for advise with respect to Performance. I want to model different network equipment types like Switches, Routers, Firewall, Nodes and many mores (around hundreds). There are single CI class called "Network Gear" or "Telco Equipment" an...

AshishM by Tera Contributor
  • 320 Views
  • 3 replies
  • 2 helpfuls

I want a script for workflow Approval task.

I have a group which has 11 members and there is one approval task in workflow for this group.The condition is "Send approval request(s) to the group. Only one of the members of the group needs to provide approval.If 'Opened by' is the same person as...

Taaha M by Tera Contributor
  • 175 Views
  • 2 replies
  • 0 helpfuls