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CMDB forum
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CMDB Implementation

Hi, I need documentation or technical steps for the ServiceNow CMDB implementation. 1. ServiceNow Service mapping and discovery with AWS cloud2. Mid Server Deployment3. CMDB Classification and Class Dependency4. CI class setup5. Populating CMDB Thank...

Abirami V by Tera Contributor
  • 470 Views
  • 3 replies
  • 0 helpfuls

Resolved! Most recent discovery filed on cmdb_ci table

Hi,On cmdb_ci table, the 'Most recent discovery' field not giving the data in activity. Previously, in Dictionary Entry it has Attributes as 'edge_encryption_enabled=true,no_audit=true' but I have removed the attributes to 'no_audit=true', now it is ...

SirishaThota_0-1721371117969.png

CMDB Health

Hi Everyone/Community,I have one requirement on Servers: ESX, linux, Solaris and Computer  i need to add required and recommended attributes in completeness. In CI Class manager i have opened for ESX server class and i added the recommended  fields/a...

CI Class Manager.png CMDB Data.png
Abbas_5 by Tera Sage
  • 440 Views
  • 1 replies
  • 2 helpfuls

Resolved! Best practice on CI reclassification?

We know that, When automatic CI reclassification is enabled (which is by default), the identification process can result in some automatic reclassifications which lead to data loss. I am wondering why its enabled by default by ServiceNow. Why dont we...

Suggy by Giga Sage
  • 1711 Views
  • 5 replies
  • 2 helpfuls

Resolved! CMDB Relationship editor "save" & "Save and Exit" buttons greyed out

Hi Everyone,I have a brand new Washington DC PDI instantiated this morning (0900 CET, 20-05-2024).  When I try to use the relationship editor (on existing and newly created CIs), the "Save" and "Save and Exit" buttons are greyed out.I have checked al...

o_jay by Tera Expert
  • 1550 Views
  • 3 replies
  • 2 helpfuls

Resolved! How to Track the softwares in CMDB for Incidents

The "Affected CI" is a mandatory attribute for closing an incident. If the Service Desk cannot find a suitable CI, they often use a generic or dummy CI to map incidents and close them. The generic CI is named 'Application' and lacks ownership and sup...

Community Alums by Community Alums  
  • 1539 Views
  • 4 replies
  • 0 helpfuls

Resolved! Database View-Where Clause Not working

Team,I am creating database view for two tables. cmdb_ci_hardware & Problem records with left join. It should show for how many CIs problem was raised plus rest of CIs (with no any problem ticket raise) But its not showing any records.  

chaitanyaya_0-1721193763702.png
chaitanyaya by Tera Contributor
  • 693 Views
  • 6 replies
  • 2 helpfuls

CMDB population control process

Hi all,We are moving forward configuring and populating our CMDB. However today we came up with a question in the controls that we must have entering data into the CMDB.First thing is that we have interations that autopopulate some classes in the CMD...