Unable to expand elements for column selection in Platform Analytics

I have lost the ability to select expanded field items on the platform analytics dashboard. Users are able to edit the report in View/Run module and select expanded columns (see column problem 1.PNG) Steps:Clicking on the Widgets to go to the list vi...

CI Group is not showing up in the related list of a CI

We have a CI group(cmdb_ci_group) named SN_Linux_SER_GRP and a CI named SN_SERVER_01. When I open the CI group SN_Linux_SER_GRP i can see the SN_SERVER_01 in down stream relationships. but if i try to see the same in the related list of SN_SERVER_01 ...

Looking for insights on CMDB data archive

Hi,If you are archiving CMDB data, can you please share details on the following- Are you using Data Archiving or Archive policy in CMDB Data Manager? Is there any differece between them?- How are the CI relationships handled when you archive a CI?- ...

Report for inactive business owners

Hi All, I want to create a trend report for my dashboard .where i want to show inactive business owners  for business applications from past 6 months .As we have corrected/updated inactive business owners to active business owners (another user).So w...

Mapping Software Capabilities

Following CSDM 4.0 and 5.0, mapping a Business Application to a Business Capability makes perfect sense. Define the product(s) you use to provide the defined capability. Where I'm challenged however, is with end user software. We have SAM Pro install...

CL Class manager reloading issue

When I click on CI Class Manager Open Hierarchy its reloading and page is not visible. Can anyone please confirm what changes impacted this issue.  

CMDB Health: Computer peripherals & Network circuit is not calculating in CMDB Health Dashboard.

Hello All,CMDB Health: Computer peripherals & Network circuit is not calculating in our CMDB Health Dashboard.I defined the Health Inclusion on 3C's and already defined group view as well for different different class.But whenever i tried to switch t...

o Global security data to be pushed from Power Automate to respective CMDB classes - ServiceNow thro

How to run schedule script by taking input from UI?

I have a requirement to run a schedule script by taking input from UI. Currently, I have been able to make it work using Schedule Execution Script but in that schedule job time/cron is defined. I want it to drive the schedule script execution using t...

CMDB Query of Services w/o Business Application

I am trying to get a report of all of the services that don't have a business application. The image below provides a list but these services do have business applications.  I can get a list of Business Applications that don't have a Service but that...

How to create relationship to populate data in related list Incident, Problem & change tab of a CI?

Hi, How to create relationship to populate data in related list Incident, Problem & change tab of a CI?  Best Regards,Juganta. 

How to hide tooltip icon from the UI

I want to hide the tooltip icon show in UI.If not hide, can I change the value shown in the tooltip. 

How to add incident/problem/ change to Ci's respective related list tabs ?

Hi,->I have a requirement to add incident/ Problem/ change records to the Ci's respective related list tabs, if the ci is added in the affected CIs related list. If I add ci to affected CIs, in that ci's related list I want to add the Incident/proble...

How to limit 'Configuring the form layout' to a set of users ?

Hi everyone,I'm looking for a way to limit the ability to configure the form layout in ServiceNow to a specific set of users (may be a group). Currently, it seems like this permission is more broadly available for personalize_form role.Does anyone ha...