We’ve been working with some customers who are trying to get more value out of the Tags module in ServiceNow for their on-prem and cloud infrastructure resources. We have been seeing inconsistent use of Tags with customers focused on different keys/v...
Hello community, I'm new to the community So, does anyone know what the backup policy is like for ServiceNow instances? Where can I find the backup policy documentation for the instance I manage?
Hello experts,Is it possible to create a 4 level dependency view in CMDB?Regards,Vaine
Hi Listers,Does anyone know how to create a new policy type with corresponding flow for CMDB Data Manager?This use case is to be able to create policies that will do something (delete, archive, send notification) with relationships of retired CIs.I k...
I am looking for suggestions/ideas to best store our locations Conference Rooms (name/size/equipment present/administrator) in ServiceNow... I was thinking maybe in Stock Rooms, add a different Type of room and then just add a couple fields for them?...
Hi All,I wanted to understand, is there any way to restrict precedence of source of data while updating any records in CMDB classes apart from Reconciliation rules?Please do let me know if you have any further idea on this. Thank You! Best Regards,Ga...
Hi, Is there a way we could discover the TZ (time zone) detection for Windows servers? We would like to add the Timezone entry for Windows CI in the CMDB
Hi,We are trying to import data into a Data Source for use with the ETL from our BMC CMDB. We need to do this in JSON format and it needs to be paginated due to the size of the transfer. However, BMC is returning the JSON in a format that is not supp...
Application family[apm_application_family] column added in Business Application (cmdb_ci_business_app) table which is referencing to non-cmdb table Application Family[apm_application_family]. The requirement is to show the column Application family[a...
Hi, I'm new to the community so I'm not sure if this question is in the right forum but please help me if you know the answer.I am using ServiceNow integration with Cortex XSOAR (Palo Alto). So there are several servicenow scripts and commands to que...
I am currently working on the Configure the CMDB Micro-Certification Simulator (Washington) and have encountered an issue with Task 3: Test Identification Rule. The link provided to access the script leads to a blank page. If anyone has the script or...
Hello everyone, I have a requirement where I have to restrict the on-change client script "Set Loc/CC/Dep/Com from assigned to" in the alm_asset table from changing the location and other fields when the substate is set as leaver. I set the substate ...
Hello,We are 8mths into the implementation of ServiceNow and still trying to learn the system. Our agency uses the ServiceNow Workspace, and we would like attachments from the RITM to display on the SCTASK within the Workspace. After some research,...
In our set up, when an Outage record is created from change ticket and Dynamic CI is selected, it doesn't have effect on all related CI's that are part of Dynamic CI group. Is this Dynamic CI group functionality working as expected? ideally, we would...
Hello All, Need your help please as i have a requirement to use the ServiceNow Discovery to discover the CIs in the network along with CMDB Dashboard. Is there any article with the steps on how to use it practically please help or share the documents...