Unable to add field type to case form design as admin

Joshua Comeau · ‎02-15-2023

Why am I unable to add a field to the form, can add but it will go to the bottom and create a new tab by clicking on the plus

Wondering why cannot edit or add existing fields in form design

Community Alums · ‎02-15-2023

Hi @Joshua Comeau,

Even if your TABLE is in the Global scope, it does not necessarily mean, that the VIEW you try to change, is in the Global scope.

Try to change the application scope to customer service and try to update the form. Its working for me.

Please mark answer helpful and accept it as solution.

Thanks

Akash

View solution in original post

CMDB Whisperer · ‎02-15-2023

This is because you are not in the same Scope as the Form section is in. Change to the appropriate Application Scope and you should be able to make the necessary edits.

The opinions expressed here are the opinions of the author, and are not endorsed by ServiceNow or any other employer, company, or entity.

Joshua Comeau · ‎02-15-2023

Where do I go to change the application scope when I hit the following drop down I do not see global

Also I am using Next Experience Unified Navigation

CMDB Whisperer · ‎02-15-2023

You need to select it before opening the Form Designer.

The opinions expressed here are the opinions of the author, and are not endorsed by ServiceNow or any other employer, company, or entity.

Joshua Comeau · ‎02-15-2023

Scope and update set were all set to default and Global