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Platform Analytics brings Performance Analytics and Reporting together in one place. Less navigation, more clarity — one entry point for everything analytics in ServiceNow. Click any image below to explore Platform Analytics resources. The collect...
Important Update on Legacy Reporting and Analytics with Australia Release - Update June 2026 Dear Valued Customers, We would like to address some concerns and provide clarity regarding the upcoming upgrade to the Australia release and its impact on...
Zero Copy Connectors Insight to action.Zero data copy. Zero Copy Connectors let your ServiceNow workflows, custom apps, and AI agents take action directly on enterprise data. From cloud data warehouses like Snowflake, Databricks, and BigQuery t...
Formerly published as "Getting Ready for Platform Analytics: Value, Gaps, and Fixes (2026)" ▶ Jump to the Interactive Known Issues Companion This page gives Platform Analytics customers a transparent, current view of what to expect during adoption — ...
Hi Platform Analytics community members, here a small blog post to mention we are in the midst of updating our Platform Analytics enablement toolkit. The purpose of the toolkit (as it was always) is to support with your onboarding, enablement, and ...
Hello All, I just want to check with you all if someone has implemented the median calculation in servicenow?Median in ReportingMedian in Performance AnalyticsExample: We want to find median of Incident Time to Resolve, where time to resolve is diff ...
Hello, Is there a way to calculate the Median score for a particular set of records. The Analytics Hub in Madrid does show the Median there but I am trying to find a way to display it as as a score widget on the dashboard. Thank you.
Hello all, I am trying to define retirement rules for the web site class table, and the option here does not let me select website and I can only select table as 'configuration item' 'Task assignment' by 'user field' here needs to be a specific fie...
So I modified an entry in the cmdb_rel_filter table. But I cannot get it to be a part of the update set of my scoped application. I also tried using the "Add to update set" utility but it is still only adding the change to the global update set inste...
I am experiencing an issue with our Qualys integration where incoming computer data is being classified into the Personal Computer (cmdb_ci_pc_hardware) table.My Goal:I want all of this incoming asset data to go strictly to the base Computer (cmdb_ci...
Hi All,my requirement is there is already 1 interactive filter in dashboard which will filter based on state. I was asked to include new value in it called closed incomplete. in the interactive filter i removed closed incomplete from the exclusion li...
CMDB Design DecisionWould you make the same call?During onboarding, we found a ScienceLogic export containing approximately 2,300 "devices."After reviewing the records, 419 of them appeared to be Ping/ICMP probe artifacts rather than actual configura...
Question for the CMDB community.One thing I've noticed across CMDB implementations is that we spend a lot of time discussing how to model services, configure Discovery, tune IRE, and implement CSDM.What I'm curious about is something a little differe...
Hello everyone! This post is continuing off of a few I've made in the CSDM forum (such as this one), but I felt this was more directly tied to operation of the CMDB and therefore I'm posting it here. We currently only have access to ServiceNow ITSM a...
CMDB INSIGHTS Insights view shows the level of adoption of various CMDB features and application services to improve the overall health of the CMDB. To access the Insights view, navigate to Workspaces -> CMDB Workspace and then select Insights in the...
When building a visualization with Type: List andTable: catalog_task, I need to display columns with the Variables in the list, and sometime also to build filters from Variables. In the old reporting system, dot-walking to variables was straightforwa...
Hello community,During my preparation for the CIS – Data Foundations, I came across this little helper tool that I hadn’t heard of before. While many of you ITOM experts may already use it regularly, I don’t; and that’s exactly why I want to share m...
Curious how others are approaching this.Most discussions focus on Discovery, IRE, transform maps, and reconciliation after data enters the CMDB.I'm interested in what happens before that.Are teams validating things like:duplicate identifiersconflicti...
How to make visible for business application records in the playbook to update the details by using "activity stream"below the activity stream, but how to configure within playbook within workspace to show for update activity. https://www.servicenow...
Hi, After upgrading to Australia version, some users who are using ITIL dashboard as their homepage are taken to overview and library page - platform-analytics-workspace/pages/params/library/dashboards. How to reroute them to the original homepage? I...
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