Using Dynamic CI Groups to set Support Group

[Patrick Brown]

I'm trying to set the Support Group on several related CIs.  I have created a Dynamin CI Group and related CI Group.  This is populated via query.  This part is working fine.

The CI's still have the Support Group set to null.  Do I need to create a Technical Service Offering and link it to the Dynamic CI Group?  Is there a scheduled job that needs to run? 

Thanks,

Patrick

[fknell · Accepted solution]

Hi @Patrick Brown,

Yes, you have to create a TSO in order to set the support group. Once done, you can execute the 'CSDM Data Sync' job to set the data. Normally, the job runs at 3 h in the morning. 

Here is the doc, that provides guidance on setting groups: Synchronizing group assignment attributes 

Hope this helps! 

[bd547]

I have two teams managing and supporting Windows and Linux servers, so I created two distinct sets of dynamic CI and CMDB groups to identify them separately. Both of these dynamic CI groups are linked to the same TMSO Linux mgmt. I would like to roll down the 'managed by' and 'supported' definitions in the dynamic CI group to 'CI in-scope' for that dynamic CI group instead of 'TM SO'. How can we achieve this? It is not working for me right now. 

[fknell]

Hi @bd547,

You need to wait for the sync job to run over night or you run to manually.  

Hope this helps!

[bd547]

I ran csdm data sync job manually but it rolled down values defined in the tmso vs values defined in the dynamic ci group object.