Using Dynamic CI Groups to set Support Group

[Patrick Brown]

I'm trying to set the Support Group on several related CIs.  I have created a Dynamin CI Group and related CI Group.  This is populated via query.  This part is working fine.

The CI's still have the Support Group set to null.  Do I need to create a Technical Service Offering and link it to the Dynamic CI Group?  Is there a scheduled job that needs to run? 

Thanks,

Patrick

[fknell · Accepted solution]

Hi @Patrick Brown,

Yes, you have to create a TSO in order to set the support group. Once done, you can execute the 'CSDM Data Sync' job to set the data. Normally, the job runs at 3 h in the morning. 

Here is the doc, that provides guidance on setting groups: Synchronizing group assignment attributes 

Hope this helps! 

[praswethas]

To populate the support group, is the CI needs to be newly created or can we populate support group for older CI's as well using CSDM data sync job

[SGienow]

The job will run nightly, or can be run manually.  Note that it will overwrite if the support group is set somewhere else, as shown in the image above.

[fknell]

Correct, the job will follow the priority from the picture and make sure at least a managed group is set as a last resort. Regardless if it's a new or existing CI.