Virtual Agent Bot is down

[Joshua Comeau]

Anyone know what needs to be corrected?

[SN_Learn]

Hi @Joshua Comeau ,

Please have a look at the ServiceNow KB articles below:
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0967379 

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0826333 

Additional articles related to same issue that may help you:

https://www.servicenow.com/community/developer-forum/how-to-solve-i-m-having-technical-issues-and-wo...

Please mark this as correct answer and helpful if it resolved, or mark this helpful if this help you to reach towards solution.

[Mark Roethof]

Hi there,

When facing this message, in 99% of the times (in my experience 😀) very useful information is written to the logs.

Did you check this?

[Joshua Comeau]

Any idea on how to correct this as this is what is shown in the logs:

• 12:35:15.883 Topic Node Script Error at topic [_PRVW__71a064f23afa7110c644f865ab6ad879], at variable [vaInputs.__silent_ScriptedAction_d134d05624eb4ad989d8d22cdd244c7f], for task [67a0a0361bfa71109e68cbf2604bcb11], expression: [vaVars.previous_graph_node="Get Open Tickets___d134d05624eb4ad989d8d22cdd244c7f";(function execute() {(function execute() { vaVars.open_ticket_count = new global.VATopicsHelper().openTicketsCount(vaContext.deviceType); vaVars.open_ticket_info = new global.VATopicsHelper().openTicketsInfo(vaContext.deviceType, vaVars.portalName); })() ;})();vaInputs.__silent_ScriptedAction_d134d05624eb4ad989d8d22cdd244c7f=true;null;], error [ReferenceError: "vaVars" is not defined. (sys_script_include.e1bc2f8653170010c839ddeeff7b12f9.script; line 155)
• 12:35:15.880 Evaluator: com.glide.script.RhinoEcmaError: "vaVars" is not defined. sys_script_include.e1bc2f8653170010c839ddeeff7b12f9.script : Line(155) column(0)

[Mark Roethof]

Can you verify the vaVars issue mentioned? Is it indeed not defined? Or opening the Script Include and line mentioned, what does that mention?