What class should Azure Virtual Desktops be in the CMDB?

[ameliom]

Our discovery is putting Azure Virtual Desktops into the Server Class and we are trying to figure out if this is the correct class to use or if they should be in the virtual desktop instance class. We believe they should be in the virtual desktop class but we were told discovery is placing them into the Server class based off the OS on them. Discovered by Azure Service Graph Connector. Attached screenshot example of a CI we are seeing:

[Kieran Anson]

Azure SGC doesn't differentiate between an Azure VM and an Azure VM that is provisioned as an Azure Virtual Desktop. You should have a virtual machine instance, and some sort of cmdb_ci_computer class. In addition, an image CI is created to store the provisioning template being applied. All 3 records have relationships. 

For the computer class to be of class computer, and not a child class such as server, SN checks if the provisioning image is microsoftwindowsdesktop and the SKU ID contains "AVD" and the offering does not contain server. This is because Azure Virtual Desktop can be deployed using Windows Server edition with multi-user logon. 

[ameliom]

Hi @Kieran Anson thank you for your message! I am seeing that we have the virtual machine instance CI (with the same name as the windows server CI) which has a virtualized relationship to a Window Server CI where the name contains AVD.  How can I check the SKU ID? So if the device is being put in the windows server Class, you are saying that is correct due to how it was deployed?

Thank you for your response.

[Kieran Anson]

Hi,

Easiest place to check the SKU would be in Azure itself as I don't believe the SKU is stored in ServiceNow. You'll also be able to view the publisher, and image reference details in Azure too.