Forum Posts
Resolved! VMWare Vcenter Discovery or PowerCLI
Hi All, I am very new to ServicenNow and we are trying to compare VMWare Discovery to a PowerCLI script to fetch all the CI data from our Vcenter implementation. Basically we need to understand the licenses impact by using Discover vs. PowerCLI. Here...
Service Graph SCCM Connector Discovery Source not Updating
Hi Folks Recently we migrated from the SCCM 2016 Integration plugin to the Service Graph SCCM Connector. After executing the connector, we noticed that only 7,000 out of 25,000 computers had a Discovery Source of ‘SG-SCCM’ the remaining 18,000 comput...
Resolved! CMDB Edit Access
Hi Team, I am trying to identify the users who all are having edit access to CMDB tables and wanted to restrict their access to read only. What are the roles i need to consider to find the users list and limit their access to read only for CMDB in Se...
Service Graph Connector for Microsoft SCCM - Struggling to get IP address from import table to CMDB
Hey! So we have the Service Graph Connector for Microsoft SCCM set up within our ServiceNow instance (via JDBC type using SQLServer format). It currently runs twice a week and these are the data sources we currently have:SG-SCCM Computer IdentitySG-...
Business Rule Not Being Triggered When an Update Made from an Update Set?
Hello, We are trying to capture updates made to the dictionary table so created a business rule on the discovery table to capture the updates but it's only capturing when a manual change is made on the table not when an update coming via an update se...
Discovery of stack switches
Facing same issue https://www.servicenow.com/community/itom-forum/how-to-avoid-cisco-stack-network-device-configured-with-same-ip/m-p/942165
InTune Service Graph Connector overwriting computer fields in the CMDB
We recently activated the InTune Service Graph Connector as part of a SAM Pro project. The connector had been tested in our Test environment prior to being activated in Prod. Shortly after activating the Connector, we found that that thousands of ...
Populating choice field ("Install status") on printer form using integration hub ETL
Hello,I am using Integrationhub etl for mapping the printer data. I imported the data from excel sheet. In excel sheet, I have a field called state having choices Installed and in stock. Iam mapping this field to "Install status" on cmdb_ci_printer f...
Mid server discovery
Hey I am having issues where the mid server discovers some devices and some aren't. For example - Consider a site having multiple devices such as network devices / windows machines / handheld devices. From which all the network devices are getting...
Resolved! Change the layout of the magnifying glass item
Hi, team. I would like to know how to change the layout to which the reference item refers in the application scope. I was able to make changes in the global scope, but I'm not sure if it's the application scope. Thank you for your reply.
Want to know how to change table permissions in serviceNow for a user
I have spinned a ServiceNow instance. It's a trial account. with URL "https://dev141754.service-now.com/"i am using this API "`https://${Servicenow_instanceName}.service-now.com/api/now/table/sys_properties?sysparm_fields=value,name&name=glide.login....
SCCM Service graph connector field mapping
I am replacing the old SCCM integration with the SCCM Service Graph connector. We have a field we have been populating using a modification to the old tool. It only populates a particular CI (cmdb_ci_computer) field if that field is empty. If the fie...
Resolved! I want to update the missing attributes information in CMDB for Application services
Hi Team, I have some missing attributes in CMDB for application Services. Key fields are not updated (Empty) i want to get them updated by Service Owners, what is the best approach to get the updated in CMDB. ThanksBhaskar
Integration HUB ETL staging table having empty fields
I am trying to populate data with integration hub ETL class printer. I created one data source when I am loading the data cost is not getting populated in -prepare source data for mapping I changed the data type from decimal to currency when I loa...
