Hi , 1 . In CMDB Dashboard need help on the below points ->Duplication rule : if any ci is name is found twice it is creating a duplicate task.In cmdb_helath_result : it is tasking as duplicate record found and creating task in that reconcile_d...
Hi,We've encountered an issue where Staff at "COMPANY X" can only see CIs registered against "COMPANY X".This itself isn't an issue, however there are a number of CI Classes, such as Application, Application Service where the Company field isn't edit...
Hi, As a new SAAS company, born out of a split from parent, subsequent acquisition and data centre moves (a lot of moving parts!) we have a requirement to 'discover' / 'log' a whole host of integrations between all the systems we have. Some are custo...
Hi I have a requirement to show a users assigned CI's on the incident form.I can see this as a related list on the user record by adding the configuration item related list (see below) What I want to happen is have access to this on the incident for...
how to create approvals for ci owners of ci related with the primary ci in the change request if anyone known pls help me
Hello.I am working for this CMDB simulator and i am not able to validate this one taskTask 10: Remediate DuplicatesI tried all the steps as requested but not able to complete the validations. Keep getting the below error - Did you retain the oldest ...
Hi,How can i find existing MID server service account which was setup 2 years back ? is there any command to get it or is it get stored anywhere in ServiceNow? Thanks,JG
I want to list out all the APAC Life, Non Life application which are linked to any server.
We have a SOX Compliance requirement to track the users that have access to certain applications. That list is compared to a list of approved users by our compliance team. I'm wondering if there's a spot in the CMDB where we could keep track of these...
Hi All,I am looking forward to adding a new option 'in transit' in my cmdb_ci>status dropdown. The present options available are shown in the screenshot.Please suggest, if it is ok to simply add a new choice option in the dropdown, or if there is som...
I am standing up the CMDB Health Dashboard:1. Under Correctness, I don't want to use the Staleness metric now. How can I turn this off? 2. Under the Correctness, how can I show Two or more CI classes, I have tried and only shows the first CI Clas...
Hello gurusWhy Query results is No records found even there is relation between server and offering (picture2 below)?No filter used for server neither for Offering.
Is there a CI Class for Microsoft Teams Rooms? I'm integrating Microsoft Teams Rooms Pro Management with ServiceNow (see https://learn.microsoft.com/en-us/microsoftteams/rooms/microsoft-teams-rooms-configure-servicenow) and would like to have the Mi...
We are implementing Service Graph Connectors and have installed the Service Graph Data Visualizer plugin from the ServiceNow Store. We'd like to make this available to some of our support staff, but the full functionality of the Data Visualizer appea...
Hi community,Help me on this,I have to submit a document to be shown to client about CMDB optimization. I want to know the checklist points for CMDB optimization, like we need to explain client, how we can optimize CMDB, in which areas we can optimiz...
