We are a SaaS provider with multiple customers. We regularly deploy our software for customers (other businesses) to use via the cloud and we are interested in using ServiceNow to store information about customer deployments. We have service availabi...
Hi community We have a large number of very stale CIs and need to get our arms around it. Looking to see what how others manage this. An example is we have CIs that get set to retired but the CIs that "runs on" the retired CI are still set to in use...
How many records we can insert in the sys_user table and sys_user_group table? Is there any limitation to inserting the records?
Hi,We could see couple of VMWare Windows servers discovered/Captured during first discovery as Computer, IP router & IP Switch classes. May I know the reason for this and how can we solve this issue and ensure the device will capture in correct class...
Hi Folks, What CI Class would you recommend using for Tablets? Today, our model category for Tablets is not associated with a CI Class and therefore, we are tracking Tablets as assets only. Leadership would like to begin having company Tablets have ...
Hi all, I have a few configuration items that were incorrectly assigned to a class in ServiceNow. I need to re-assign these CIs to the correct class but I also do not want to lose the incidents, change, requests associated with these CIs and the prev...
Hi Team,We need to integrate NetBox with ServiceNow to get the circuits data, how can we call REST API since we heard we need to do Bearer token authentication with ServieNow.Any inputs will be highly appreciated.Thanks
HiTwo months ago we deployed Service Graph Connector for SCCM, and all was good – everything run fine – no errors.Recently we noticed that software was not updating correctly. So we checked the SG Connector SCCM ETL IntegrationHub robust transforms...
Hello,can someone help me understand the difference between cmdb_ci_comm_hardware and cmdb_ci_handheld_computing Thank you
Greetings, users with cmdb_query_builder role may create QB Queries and Save them, once they do, a new record appears within [qb_saved_query], moreover additional line appears within data collector visible within Columns & Tables: Therefore a couple ...
I am looking for a solution where I want to update a field value for around 80 thousand records. How to update it?
Hello everyone, I need to create a report to show all CIs without a relationship to anything. Any idea what the query should look like? Has anyone ever done anything like that? Thanks,
Hi All, I have a requirement where I need to update around 150000 records in Linux CMDB table and need to create a scheduled job which is required to be executed only once . I have created the below script as per my requirement but it may cause an im...
We need to start building out work instructions for all the tasks done in Stockroom and updating CMDB. Does Servicenow have somewhere with pre-built work instructions on all the standard tasks for updating information to the CMDB? Like, Building an...
I am learning CMDB,At the first step of learning.... I am stuck. I read a lot of documentation and still can't figure out how many ways are there for importing data into CMDB. In the documentation below, it seems that all the options are listed. But ...
