Which course is better: CMDB Fundamentals or CMDB Fundamentals On Demand?

[Community Alums]

Hi all,

I recently completed the "Configure the CMDB" Micro-Certification Simulator (Xanadu). I'm now planning to continue learning and want to know which course is better for building solid CMDB knowledge:

• CMDB Fundamentals

• CMDB Fundamentals On Demand

Also, what should I learn next to move forward in ITOM (like Discovery, Service Mapping, etc.)?

Thanks in advance!

[SuyashJ41731830 · Accepted solution]

Hi 
@Community Alums 
CMDB Fundamentals vs. CMDB Fundamentals On Demand

Feature CMDB Fundamentals (Instructor-Led) CMDB Fundamentals On Demand

Format	Live instructor-led sessions	Self-paced video modules
Best For	Interactive learners, questions live	Flexible schedule, quick learners
Hands-on Labs	Usually included	Included
Certification Prep	Good baseline	Also good
Depth & Coverage	Same curriculum	Same curriculum
Time Commitment	Scheduled sessions	Self-paced

Recommendation:

If you're self-motivated and prefer flexibility, go with:
CMDB Fundamentals On Demand

If you prefer live guidance, interaction, and Q&A, go with:
CMDB Fundamentals (Instructor-Led)

Both cover the same core topics, including:

• CMDB concepts

• CI Classes and Relationships

• Identification and Reconciliation

• CMDB Health

• CI Lifecycle Management

 

What to Learn Next in ITOM Path:

Once your CMDB foundation is solid, here’s a clear progression:

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1. Discovery Fundamentals

• Learn how ServiceNow Discovery populates the CMDB.

• Covers MID Server, patterns, credentials, schedules, and troubleshooting.

• Prerequisite for more advanced ITOM modules.

Recommended Course: Discovery Fundamentals (On Demand or Instructor-Led)
Available via Now Learning.

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2. Service Mapping Fundamentals

• Learn how to map applications and services to infrastructure.

• Key for Application Services, Impact Analysis, and CMDB accuracy.

Recommended Course: Service Mapping Fundamentals

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3. Event Management Fundamentals

• Brings in events from monitoring tools and correlates to CI data.

• Integrates well with Discovery and CMDB.

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4. Cloud Management / Orchestration

• If you’re moving toward hybrid/cloud environments.

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Suggested Learning Path (ServiceNow ITOM)

1. CMDB Fundamentals

2. Discovery Fundamentals

3. Service Mapping Fundamentals

4. Event Management Fundamentals

5. Take relevant micro-certifications for each (Discovery, Service Mapping, Event Mgmt)

6. ITOM Specialist Certifications (once ready)