Which table to use to store mobile devices, tablets etc?

[Suggy]

Which table to use to store mobile devices, tablets etc? I see below 3 tables provided by ServiceNow. What type of data should fit in each of those tables

1. Handheld Computing Devices [cmdb_ci_handheld_computing]

2. Mobile Devices [sys_mobile_devices] 

3. Communication Devices [cmdb_ci_comm]

[Suggy]

@Eduard Rott Can you please tell the source of that info?

[Barb4]

Since these are being removed (Note:  confirmed in new PDI they are gone) - what is the long-term table that should be used for mobile devices such as mobile phones and tablets?

[Alex48]

Hi @Eduard Rott and @Barb4 - 

Is it possible your newer Washington PDI(s) do not not have the CMDB CI Class Models plugin installed?

I've just replicated this on my PDI - recently upgraded from Vancouver to Washington;

Checked for cmdb_ci_handheld_computing - not found.
Installed the CMDB CI Class Models app plugin.
Once installed, the cmdb_ci_handheld_computing table and cmdb_ci_comm_hardware are present.

[AJ-TechTrek]

Hi @Suggy ,

The best approach or OOB table to store the Mobile and Tablet is Handheld Computing Devices [cmdb_ci_handheld_computing] but if you want to use the Communication Devices [cmdb_ci_comm], there is no issue to use that.

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Thanks

AJ

Linkedin Profile:- https://www.linkedin.com/in/ajay-kumar-66a91385/

[rameshonat]

Based on Service Graph Connector for Microsfot Intune or Service Graph connector itslef, I would suggest to use Handheld Computing Device [cmdb_ci_handheld_computing]