Why Peripherals are under Configuration items?

[Suggy]

ServiceNow has clearly defined what goes as a CI vs Asset.

Then why on earth, the Peripherals [cmdb_ci_peripheral] are created by extending Configuration Item [cmdb_ci] class?

According to me, Peripherals are should be tracked as Assets (higher financial value) or less expensive ones should be considered under Consumables. It should not be created under Configuration Item.

The moment you talk about CI, things like change governance, operational attributes etc would come into picture.

[Sandeep Rajput · Accepted solution]

@Suggy Peripherals are typically devices that are attached to a computer, but are not an integral part of it. e.g. printers, scanners, external drives, keyboards, and other auxiliary devices.

Your organisation may choose to treat these auxiliary devices as an asset as well as a CI.

They can be treated as CIs if they are part of IT infrastructure that are required to deliver an IT service. The CMDB in ServiceNow focuses on the operational aspect of these items, including their relationships, configurations, and dependencies. When these devices are part of the IT infrastructure that supports services (e.g., a network printer used by multiple employees), they are tracked as CIs. This allows them to be included in IT service management processes like incident, problem, and change management.

[Suggy]

Monitors, keyboards, mouse etc would really used as part of ITSM processes? Incidnet, problem, change etc? So they should be not CI's

[Sandeep Rajput]

@Suggy Can't you raise an incident for a printer not working, scanner not scanning?

[Sandeep Rajput]

@Suggy Please mark the response an accepted solution if I answered your question.