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Earned, Not Announced: Why Customers Should Bet on Proof Over Promise

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What is new in the ServiceNow CMDB this quarter . . . and what is ancient
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What is new in the ServiceNow CMDB this quarter . . . and what is ancient

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Featured Get an advanced copy of the Service Graph CMDB for Dummies

We wrote the book on Service Graph CMDB. Literally. If you found your way to this post, you're probably the kind of person who cares enough about configuration management to seek out a community forum. That makes you exactly who this book was writt...

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Featured What is new in the ServiceNow CMDB this quarter . . . and what is ancient

Last weekend, my wife and I kayaked through the Uwharrie Mountains in North Carolina, following a portage trail that wound past the Doershuk archaeological site. As I picked my way along a rocky outcrop, something caught my eye: a small piece of fla...

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CMDB Health Compliance audit rule for SentinelOne

I have been unable to create a CMDB Health Compliance audit rule to verify if laptops have SentinelOne anti-virus installed. Our CMDB does show we have laptops running the Sentinel Agent. Under CI Class ManagerUnder Certification TemplateUnder Cert...

Question

Understanding the AI Inventory Data Model in ServiceNow: Product Models, Digital Assets, and CIs

The Problem Worth Solving If your organisation is deploying AI — whether that's a NowAssist skill, a custom agent on AWS Bedrock, or a third-party SaaS tool like Zoom's meeting summarisation — you already have an AI governance problem, even if you ...

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Disambiguation of CMDB Storage Classes

Executive summary ServiceNow CMDB ships with roughly a dozen out-of-the-box classes for modeling storage infrastructure. They look similar at first glance — cmdb_ci_disk versus cmdb_ci_storage_disk, cmdb_ci_storage_container versus cmdb_ci_storage_po...

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How does CMDB Data Manager archiving affect CI relationships and references across tables?

Hello ServiceNow Community, I'm investigating the impact of using **CMDB Data Manager** to archive core CI tables (specifically the `cmdb_ci_server` table) and need clarification on how archiving affects various types of relationships and reference...

Question

How can we store AV devices in CMDB

Hi Team, We need to store audio video devices in cmdb.We are expecting the Meeting Room number or name will be the primary key for identifying also we need to include the different audio video devices in each room.Is there any way or samples for this...

Question

Qualys SGC/CMDB Sync bypassing Transform Maps and forcing CIs into Personal Computer class

I am experiencing an issue with our Qualys integration where incoming computer data is being classified into the Personal Computer (cmdb_ci_pc_hardware) table.My Goal:I want all of this incoming asset data to go strictly to the base Computer (cmdb_ci...

Question

What are the Telecommunications Network Inventory (TNI) APIs exits in the ServiceNow

Hello All,What are the Telecommunications Network Inventory (TNI) APIs exits in the ServiceNow to integrate and populate the Network infrastructure into the ServiceNow CMDBHow can we establish connection by using Integration HUB or ETL tool in the Se...

Question

Resolved! Implementing ServiceNow CMDB, Discovery, and HAM with Jira Service Management

Hello all We are proposing an architecture where the CMDB, Discovery, and Hardware Asset Management (HAM) remain in ServiceNow, while Jira Service Management (JSM) continues to be used as the operational ITSM platform.JSM would consume CI data from t...

Question

Basic Auth Accounts

Can someone help describe how/why/what makes a user account a basic auth exception account? We are reviewing the "Review Basic Authentication Account Security" alert and trying to understand what makes specific accounts qualify. Thanks!

Question

Run BusIenss Rules during transformation

Hello team, We had initially developed a Transform Map to transform data to ServiceNow CMDB. At that time, we had the configuration set to Run Business Rules as records get created/updated. Later, we changed this approach and started using the IRE ca...

Question

Resolved! How should I design a dynamic CI for a server CI that is part of an application service?

Hello everyone! This post is continuing off of a few I've made in the CSDM forum (such as this one), but I felt this was more directly tied to operation of the CMDB and therefore I'm posting it here. We currently only have access to ServiceNow ITSM a...

Question

Resolved! Discovering UPS devices via Discovery pattern using SNMP

I have the following issue:When I run the discovery the OIDs are returned via SNMP Classify, the device is correctly classified. My pattern is triggered as it should to get additional information but non of the OIDs I tried are found. Even when I try...

Question

cmdb_ci_spkg creating new CIs instead of updating

Hi ITOM community, I am working on our software table, and I discovered that all our software CIs have the same created and update date which leads to lots of CIs. Our identifier is set to Key which is OOB. I will appreciate any ideas on how to tac...

Question

cmdb_ci_cloud_org table is corrupted

After installing CMDB plugins like class models and service mapping, the table:cmdb_ci_cloud_orgis missing its name(label) and also dismissing all its IRE entries. This causes any Discovery to fail, as the pattern is not able to identifiy any IRE ent...

Question

Resolved! Guidance on IRE Configuration for HAM Implementation

Hi All,I am new to configuring Identification and Reconciliation Engine (IRE) rules and would appreciate some guidance.We are planning to implement HAM and I would like to understand the recommended approach for configuring IRE for classes such as Co...

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Discovery of FritzBox 7490 via MID Server (TR-064)...

a week ago

In-Line list editing for CMDB Health metrics list ...

2 weeks ago

MID SERVER Reporting

2 weeks ago

Custom LLM Topic for CMDB CI Relationship Queries ...

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Domain Separation – Preventing Duplicate Models wi...

3 weeks ago

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CMDB

Hot Topics

Get an advanced copy of the Service Graph CMDB for Dummies

Michael Hansen

Earned, Not Announced: Why Customers Should Bet on Proof Over Promise

rahultripat

What is new in the ServiceNow CMDB this quarter . . . and what is ancient

Michael Hansen

Getting Started

Welcome Guide

Quick Start Guide

Measure and Grow

Measuring Success

Product Docs

Value Measurement

On Demand Events

Live on ServiceNow: Discover new...

Lolita Honkpo

Live on ServiceNow: CMDB Data Fo...

Lolita Honkpo

Resources

What's New Blog

Release Notes

Store

Related Products

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Featured Get an advanced copy of the Service Graph CMDB for Dummies

Featured What is new in the ServiceNow CMDB this quarter . . . and what is ancient

Resolved! Implementing ServiceNow CMDB, Discovery, and HAM with Jira Service Management

Resolved! How should I design a dynamic CI for a server CI that is part of an application service?

Resolved! Discovering UPS devices via Discovery pattern using SNMP

Resolved! Guidance on IRE Configuration for HAM Implementation

Let's connect together