CSDM Summary

[Michael Fry1]

TDLR; From my CSDM series, I thought I would provide a quick overview of each stage, what the focus should be for the stage, the ServiceNow tables and the outcomes for each stage.

Stage	Focus	Key Out-of-Box (OOB) Tables	Primary Objectives / Outcomes
Foundations	Establish CMDB structure and governance	cmdb_ci (core CI classes), cmdb_rel_ci, cmdb_health_*, cmdb_ci_service (initial)	• Baseline CMDB completeness and accuracy  • Ownership, business unit, and user data aligned  • Governance and data certification in place
Crawl	Connect infrastructure to application and technical services	cmdb_ci_service_auto (Application Service), cmdb_ci_service (Technical Service)	• Model key Application & Technical Services  • Link infrastructure CIs to services  • Establish service ownership & naming standards  • Build dependency views
Walk	Manage discovered infrastructure and service relationships	cmdb_ci_appl (Application), cmdb_ci_service_auto, cmdb_ci_service_offering (Technical Service Offering), cmdb_ci_group_dynamic	• Automate metadata sync (support/approval groups)  • Reduce manual CI maintenance  • View supported CIs by team or offering  • Strengthen operational relationships
Run	Expand to business service modeling and portfolio alignment	service_portfolio (Business Service Portfolio), service (Business Service), service_offering (Business Service Offering)	• Model Business Services & Offerings  • Connect business consumption to technology delivery  • Integrate service portfolio and SLAs  • Enable full Sell/Consume relationships
Fly	Align services to strategic capabilities and information assets	business_capability, information_object, sc_cat_item (Request Catalog)	• Link services to business capabilities and data assets  • Expose offerings through Request Catalog  • Achieve full business-technology alignment  • Drive insights, cost transparency, and digital transformation

Hopefully this quick summary supports the series I posted.

Thanks for reading!