Basic Entity of ServiceNow

shariqamir
Tera Contributor

‎12-15-2022 08:29 PM

Hello,

 

I would like to know, what are the basic Entity, Entity Class, and Entity types of ServiceNow which are built-in and can't be changed.
Is the Caller an Entity?

 

Regards

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Stig Brandt
Tera Guru
In response to shariqamir

‎12-15-2022 11:33 PM

Hi

 

Seem you are referring to ERD entity relationship method, in ITSM, you will have entities like incident, problem, change that refers to reference entities like caller, business service, service offering etc.

 

you can find all base tables and their references under system definition tables and the show diagram.

 

cheers

stig

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CMDB Whisperer
Mega Sage
Mega Sage

‎12-16-2022 06:11 AM - edited ‎12-16-2022 06:14 AM

If you're looking to understand the data model of ServiceNow, you can start here: https://www.snow-mirror.com/wp-content/uploads/2016/07/ServiceNow-Data-Model-v3.4.pdf.

 

It is an entity relationship diagram compiled by a third party and may not be completely up to date (actually it's pretty old at this point) but it is still a good overview of the data models for various ServiceNow modules for people getting acquainted with the platform.

 


The opinions expressed here are the opinions of the author, and are not endorsed by ServiceNow or any other employer, company, or entity.
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