Hello all, I'd like to know if it's possible to link an application service to multiple Business services (or Business service offerings)?The case scenario I have is specific to Adobe packages. In our company, it's possible to either subscribe to eac...
Considering an organisational model where L2 prod support and L3 change/build/non-prod support of an application is provided by two distinct areas of technology, what would be the best approach to model a service that provides the L2 production suppo...
Hello,I need edit form layout for Application Services Table, The form layout is different than other table forms.Application Table Link:https://yourinstance.service-now.com/$csdm_app_service.doThe background name for table is : cmdb_ci_service_autoI...
A lot of organizations are moving from the old Project & Program setup to a Product based organization structure. The setup usually includes Product Streams, Product Lines, Product Groups & also an interface between Product & Platform teams. The old ...
Where would I find this mapping table that is referenced in the ServiceNow youtube video on Product and Lifecycle Mapping? https://www.youtube.com/watch?v=TfRv1VTRsgM
Hi, How exactly Dynamic Application Service works? https://docs.servicenow.com/bundle/washingtondc-servicenow-platform/page/product/configuration-management/task/populate-app-service-dynamic-service.html This doc says: "Dynamic application services g...
I am a little confused It is my understanding that you do not nest Application Services within themselves (i.e. Application Service - Parent with Application Service - Child). From an Application Service Group perspective, we can easily nest them fo...
'ello fellow CSDM aficionados! Does anyone know of any guidance that exists (or perhaps maybe coming soon in the next release of the CSDM whitepaper...) for better making use of the CSDM Life Cycle (stage and status) fields? The clearest proposal fo...
Hello All, I have been struggling to get this understanding right. Please help me with your advise.An Incident can be of two types, it can be an Application issue OR it can be an Infrastructure issue.1)Application related issue:If an issue has to be ...
Hello, Please I need guide on how to implement CSDM in real life project (i.e the practical process on how to implement CSDM). Thank you
Hi, Currently trying to understand CSDM. I've watched a few example videos and read the whitepaper, the only thing I feel I don't fully understand is the function of technical service (offering). When I first started, I thought the dependencies betwe...
I am exploring and trying to understand Dynamic CI Groups and its implementation for our I/P/C processes. I am not seeing any documentation specific to Dynamic CI Groups and how it can be leveraged with Change Management process. I have couple of qu...
Hi Community, For a retail organization, how do we model point of sale devices in CSDM ? Thanks,VW
With banks required to meet PCI DSS compliance requirements and keep card transactions details in a local location, how is ServiceNow able to support this? BMC Discovery support both local database storage of specific information and cloud but SN mos...
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