how to catch up mantenances
hello everyoneI want to know how to catch up mantenances from servicenow and inform to users.canyou help me?
Forum Posts
doubt with notification
Hello All , My requirement is in cmdb_rel_ci table if multiple child ci's was related to a single parent ci then the list of child ci's related to parent ci needs to be populated in 1 notification. Ex. let us consider parent A is the parent ci and C...
Resolved! Technical Service Offering and Service Commitments
Hi,I am having difficulties to understand and align the Technical Service Offering with different Service Commitments we have in our organization. Overall Scenario: A unique Technical Service has a Single Technical Service Offering with more than 100...
Impacted Services related list on Incident does not work for shared technical services
Hi Everyone, We followed the shared technical service model presented in this example series https://www.youtube.com/watch?v=0ia-I5Kcuvg&ab_channel=ServiceNowCommunity and designed something similar for SSO Application. The idea is to show all the im...
Resolved! CSDM out of the box for Offeringd for ServiceNow Administrator, Operators and Development teams
We are mapping our ServiceNow modules Business and Technical offerings into CSDM. Does anyone have this mapped out for ITSM, HRSD, WPSD, etc?Why doesn't ServiceNow provide these examples out of the box?Like many companies, we have basically 3 Service...
How do we base a Change Blackout Schedule on items linked to Information Objects?
Have any of you successfully leveraged Information Objects for a Change Blackout Schedule? We're trying to figure this out, but we're having no success so far. Prior to the implementation of Information Objects in ServiceNow, we were creating Blacko...
Resolved! sys_history_line - reporting on activity updates - eg. Field Changes, Email Sent etc
Running the latest version of ServiceNow (Utah I think) - when looking at an "incident" ticket, I can see a list of "Activities", eg: Field ChangesEmail SentAdditional Comments...Is there any way of me reporting against the table that holds that data...
CSDM Relationship Question
I question two of these. Should they be reversed? Doesn't a business application consume an application service? I would also think that an application service would consume a SDLC component, not the other way around.
How restrict user to download/upload attachments while accessing ServiceNow through mobile web/brows
We need to restrict user to download and upload an attachment, while user access ServiceNow through mobile web/browser.
CHALLENGE: CSDM in da house
Hi forum, we all have recurring challenges to understand how to apply CSDM to our IT landscape in the "best" way. Many find CSDM abstract and difficult to relate to. Those who know the organization's systems/services best don't know CSDM and ServiceN...
Business Application: best practices
Hi all, We're working on refining our CMDB and making sure everything in our environment is captured as required one of errors where we got a lot of conflicts internally is business applications. Can some people provide what are common examples of ap...
Any consequences of customizing the choice lists on Business Applications for example?
Hi, Our customer is using an EAM (Enterprise architecture management tool) which captures Business Services, Offerings, Applications, Capabilities etc We want to bring that data into ServiceNow. What we have seen is, that EAM tool has got mo...
IP address limite
hello！ I want to provide some IP addresses and set them in servicenow. Only these IP addresses can access the local environment of servicenow. Can you give me some ideas?
Build Business service in cmdb
How can we build business service in cmdb?
Offerings and Application Service Prescribed Relationships
I have a problem with how prescribed relationships are defined to describe dependency between Service Offerings and Application Services. Let's consider two scenarios: 1. My company is a Managed Service Provider, it has several data centers and othe...
