Hello, I am new to CSDM and I am trying to model infrastructure services such as WiFi. In our case, a standard WiFi access is available for all users, but they can request specific accesses on demand.There are a production infrastructure and a test i...
Hi everyone,i am getting this error of "illegal access to method getroles from js() in class com.glide.sys.user" so i made some modifications so error gone but not able to fetch the user data can any one please help me to solve this issueThank You,K...
I am using the ServiceNow CMDB Process Guide. But looking for something more detailed
Hi we currently have user defined tables for Software and Applications that are used for Requests via the portal. We want to move to an approach more consistent with CSDM and use the appropriate tables in CSDM for these. There seem to be many options...
Is there any direct relationship between Business Service and Configuration items? How is CIs realted to Business Services (above link says create CI's that support the Business Service). Is there any reference or CI relationship?
In the Vancouver release, End of Life / Retired is no longer a valid combination for cmdb_ci_hardware CIs (the introduction of an active column in the life_cycle_control table is set to false ootb) - see attached. Inconsistency 1 - CMDB Data Manager ...
Hi there!...like already asked in the Architct Forum... now the same topic here in the CSDM "Corner" ... I am looking for somekind of full CSDM Blueprint or Template within a personal Developers InstanceI just want to checkout a fully documented Bus...
Hello,CSDM says relationship between 'Business Serice' and 'BS Offering' is "REFERENCE ATTRIBUTEQ1 - What was the reason to use 'Reference Attribute'? Why cant we use 'CI relationship' itself? Q2 - Are we not supposed to create CI realtionships for B...
Hi Everyone,i am trying create one incident using scripted Rest api and postman, everything is going perfect but the fetching of short_description it is showing null i don't know where did i made a mistake can any one please help me to resolve this i...
hii, Hi, I'm working on the service operation workspace, and I want the overview page to be displayed with the incident section only . How can I hide it from the rest of the tables? Automatically, it appears in all of them. Adding an image showing th...
Looking for advice and examples of service mapping for an Enterprise Data Platform organization to map out application services, technical service offerings and technical services. For example, would technical services be a large encompassing for all...
How the mapping of Business capabilities with Business Services should be done?Ex - lets say we have a Service called 'EUC'and lets say we have capabilities like :1. Hardware support2. Software support (this is parent) and it has child capabilities l...
I am working on a project to eliminate Oracle Java from our environment. In the process, I've discovered that when I looked at installed software on client machines a majority of MacOS entries show 'unknown' or blank for the Publisher field. This ...
Hi, What exactly Dynamic application services? https://docs.servicenow.com/bundle/washingtondc-servicenow-platform/page/product/configuration-management/concept/application-services.htmlAs per the docs, it states "Use this method to transform legacy ...
