I would like to understand how to create dependent application services. For example we have an SSO application service that is used by many applications. What is the best practice for relating the SSO application service to all of the application se...
Hi, Currently I am implementing CSDM for a client and they are confused from which layer they should track SOX/GXP compliance, is it Business app, App service or Service offering. What does the best practice say?
I need to understand the Infrastructure service, looking for a definition or a good description.
Hi Guys,caller is referred to user and category is choice list in incident with using of reference qualifier need to do filtering i am unable to understand can any one please make me understand and how to solve this task.When, i am selecting any one ...
Hello, I want to take advantage of CSDM for benefits like reporting on incident, changes, requests, problems, and outages relating to our SaaS / internal built application and pushing change approvals based on this table + app role approvals to the o...
The two fields life_cycle_stage and life_cycle_stage_status display their values in English even if I have configured the language in French in my preferences, if I open a record, the values are in French.
Hi Community, I have a customer who wants to have certain data represented in their ServiceNow instance.The data about their registered applications comes from their Azure active directory "Application Registrations". The information about the group...
Hi community, I have a question regarding classification/tagging of business applications. First some context:Users of an organization will soon begin to fill out Business impact analysis (Using BCM module), the information from the BIAs, when approv...
how to return the sys_id of a record after using the ATF to new a record.
Let in Incident form category = Hardware, Software Change form category = Network, Database In my customs table there are two fieldTable (Reference type) reference to (sys_db_object )Category (Choice type)when a user chose table is inciden...
Please help me to know what difference can we see in Business Service Catalogue vs Technical Service Catalogue. Please share it with an example.
Hi, I am hearing that the Business Application CI should not be used as the Configuration Item on an Incident form. Which CIs are others selecting as the Configuration Item for an incident form.
Hi folks, Mark Brodman mentioned CSDM 5.0 in late 2022. Is there any news, when this version will be released? GreetsDaniel
i want to submit a record producer from service portal.but,i select the step[submit record producer],the error has occurred.
We are on brand new Vancouver instance. Totally vanilla version. Questions:1. Best way to use the 'life cycle stage and status' fields? - Can we just bring these 2 fields on the form and ignore ALL the legacy fields (remove all the legacy fields fro...
