Hello Experts,I have created 3 Application Services: Parent Application Service , App Service Child 1 and App Service Child 2Both App Service Child 1 and App Service Child 2 have Parent = Parent Application ServiceBut when I View Map from 'Parent Ap...
Steps to reproduce:Create a Calculated Application Service and set the Levels to 1Associate a Tracked Configuration File with an Application (or any other infra) CI via a CI Relationship where Parent CI - <any CI Rel type > - Tracked Configuration Fi...
We want to use the CSDM life cycle stages/ states in Taxonomy node table (spm_taxonomy_node) under service portfolio management.Please suggest how can we enable the stage /states and map those. I tried to create a mapping in life cycle mapping table ...
Hi All, We have a requirement from client to Perform an analysis if Services and Service Offerings are functioning in accordance to the CSDM framework. I'm new to CSDM and any help regarding the above will be helpful. Please let me know what are the ...
This image shows the Payroll Application service, the various infrastructure components involved in it. My understanding is, if we use the Service mapping, above map will be automatically built.But if we are not using the Service Mapping today. Now a...
Hopefully a simple one with a definitive answer. Customer is at walk stage and defining Application Services. The majority are SaaS services with no infrastructure (ServiceNow being a perfect example). Question: Which table should they be created i...
Servicenow Object returns less no of records in response than the value specified in sysparam_limit. I am using the below API call to fetch rows of a table. Ideally it should return 2000 rows but I am getting much less no of rows in response. https:/...
Hello Team, We have a custom table with some fieldsOne of these fields is called ""DL Name"As per our naming convention the name of our DLs (Distribution Lists) must start with the special character "_"We found out via ServiceNow support that the spe...
As a user my " User Ticket View" should automatically refresh and update the view
Hi, So I am currently trying to implement the CSDM, focusing on Business Applications, Application Services and Technical Services. I've gone trough most of the documentation and learning about the CSDM, but when trying it out I can't seem to under...
Hey guys! I need a Fix Script to change the name of the Channel field (contact_type) for 365 incidents:Basically I need to replace "ChatBot" with "Chatbot". Thanks!
Hello, We are looking at trying to report up Incidents based off of the Mapped Application Services up to Portfolios. This functionality appears to be included in the DPM application, however it does not appear to allow tying mapped application servi...
Dear Community members,We are using CSDM 4. Data model to record, track and manage our Services. Our portfolio consist of Application Services, Business Services, and Technical Services. We have new business requirement to track components and/or mic...
Has anyone had success integrating ServiceNow with external data sources, such as IoT devices or third-party APIs, to enhance workflow automation and decision-making within their organization? If so, what strategies and tools did you find most effect...
How to add a default attachment to an attachment variable in a catalog item so that the user can download that attachment and add the updated attachment to that variable.
