Business Unit not visible in incident page

I am not able to add "Business Unit" to my "Incident" page. 

See data back end with only Business stakeholder

Hi, New at this community so sorry in advance if I brake any rules ! We have at IKEA a lot of assignment group managers that per se have access to the back end having the business stakeholder access, but in the back end they can not see members of g...

"life cycle stage" and "life cycle status" fields

Hi team,  If we update the "life cycle stage" and "life cycle status" fields on the configuration item (CI) side, these changes will automatically propagate to the corresponding fields (life cycle stage & life cycle status) on the asset side.do we ha...

Impact of using Dynamic CI Group instead Mapped Application Service

If you have whole Service Modelling based on manual relationship creation between CI and Mapped Application Service, what is the impact of using Dynamic CI Group for Technical Services instead?Are there any major differences in how these two behave i...

How to group CIs which are part of Technical Service Offering?

Hello,   Is there any solution to this in Rome/San Diego? Q - How to relate 'n' CIs to Technical Service Offerings without manual effort? (without Service Mapping)?

CI's - Automatic link of CI's in Dynamic CI Group to Service Offering

Hi all, Recently, I have created Dynamic CI Groups and linked them to its Technical Service Offering (TSO). Which makes incident, and change management easier and convenient if new CI's are loaded into the CMDB.  However, when creating a new incident...

Question with CSDM Data Model Examples 11/2023

I have a couple questions from the version I just downloaded from Create...   1. Technical Service Offering: It now says that they may have more than 1, and from looking at the examples it looks like you can have a CI with multiple technical service ...

Additional Comment Section Not Invisible for Newly Created Problem

I'm working on a Simulator test and i created a new problem (All-Problem-Create New) but i can't find Additional Comment section under Note. Show all journal icon is not appearing.  Task Validation failed because of this. Kindly help me with this. Th...

Interactive filter not working for all widgets

I have created one dashboard with several widgets. I have two interactive filters, the first one filtering Availability groups and the second dependent one for assignment groups.I have created two widgets, report based, showing the trend line, one fo...

How to setup integration between servicenow and worday using integration hub

Hi All,using integration hub how we can setup integration between servicenow and workday to pull location and cost center details into servicenowThank you

App Services mapped to a CI - SNC.BusinessServiceManager()?

I'm looking to build an easy way to determine the application services a CI is mapped to so I can use one of the group fields on it for notifications. I found a script include ApplicationServiceGraphDataAPIs that has a promising method,getApplication...

CMDB/CSDM

Hi. I am currently mapping manual technical services, not using discovery. Wondering what is the correct or preferred method.  Business Service >Technical Service>Service Offering(s) (classification technical service). I created a manual dynamic mapp...

How we can create duplicate records in bulk with some changes in feild by using any shortcut method?

Is there a recommendation that Business Application should not be used for ITSM objects?

Is there a recommendation that Business Application should not be used/ associated for ITSM objects? For example, business application reference is included on the Incident / Problem forms?