Hello, One of the requirements of my company's deployment is to track the usage of applications based on the company. The business model of my company is a parent company with multiple subsidiary companies. Each has its own environment but there are ...
I am not able to add "Business Unit" to my "Incident" page.
Hi, New at this community so sorry in advance if I brake any rules ! We have at IKEA a lot of assignment group managers that per se have access to the back end having the business stakeholder access, but in the back end they can not see members of g...
Hi team, If we update the "life cycle stage" and "life cycle status" fields on the configuration item (CI) side, these changes will automatically propagate to the corresponding fields (life cycle stage & life cycle status) on the asset side.do we ha...
If you have whole Service Modelling based on manual relationship creation between CI and Mapped Application Service, what is the impact of using Dynamic CI Group for Technical Services instead?Are there any major differences in how these two behave i...
Hello, Is there any solution to this in Rome/San Diego? Q - How to relate 'n' CIs to Technical Service Offerings without manual effort? (without Service Mapping)?
Hi all, Recently, I have created Dynamic CI Groups and linked them to its Technical Service Offering (TSO). Which makes incident, and change management easier and convenient if new CI's are loaded into the CMDB. However, when creating a new incident...
I have a couple questions from the version I just downloaded from Create... 1. Technical Service Offering: It now says that they may have more than 1, and from looking at the examples it looks like you can have a CI with multiple technical service ...
I'm working on a Simulator test and i created a new problem (All-Problem-Create New) but i can't find Additional Comment section under Note. Show all journal icon is not appearing. Task Validation failed because of this. Kindly help me with this. Th...
I have created one dashboard with several widgets. I have two interactive filters, the first one filtering Availability groups and the second dependent one for assignment groups.I have created two widgets, report based, showing the trend line, one fo...
Hi All,using integration hub how we can setup integration between servicenow and workday to pull location and cost center details into servicenowThank you
Why I don't see the concept of CSDM in HRSD? To me, HR Services like "New Hire Onboarding" seems like business Services, but in ServiceNow, there is no relationship between HRSD's HR Services and Business Services. Even in "CSDM Data Model Examples" ...
I'm looking to build an easy way to determine the application services a CI is mapped to so I can use one of the group fields on it for notifications. I found a script include ApplicationServiceGraphDataAPIs that has a promising method,getApplication...
Hi. I am currently mapping manual technical services, not using discovery. Wondering what is the correct or preferred method. Business Service >Technical Service>Service Offering(s) (classification technical service). I created a manual dynamic mapp...
