Has anyone mapped the public cloud services into CSDM and can share how they did it? Using Google Cloud Platform as an example they offer database services such as Cloud Spanner, Cloud SQL, Firestore, etc. We're thinking to create a 'GCP Database' ...
Hi Everyone, We have had a Service Portal established for many years and recently we have aligned our Services/Service Offerings to CSDM (still a work in progress but getting their). One question that has come up that I am really unsure on is what is...
I am new to asking these types of questions in the community. However, we have been given the task of updating our APM-Business Application forms to configure the CMDB to hold critical information on tracking compliance with ADA rules and regulations...
I have a business requirement to register third party services in our instance of ServiceNow and have a few thoughts on how to do this but wanted to see if anybody had any better ideas.The data (Supplier/Supplier Service) already exists I just want t...
What is the use of OOTB 'Risk Value' Field on change request
Hi.Using the relationship wizard (CSDM>Manage Technical Services>Application Service), I note when creating CMDB relationships, between the Application Service and the Technical or Business Service Offering that you can get lost if you have similar s...
I know some of these objects / classes extend beyond the core CSDM, but I'm looking for the best way to describe the relationships between: 1) Requested Items and Service (Request) Catalogues 2) Service (Request) Catalogues and Service Offerings and ...
Hello, I have a requirement to make it so when the service offering is selected on an incident, it will only show the CIs that are related to that offering. If there are no CIs that are related to the offering, it will continue to display all of them...
Hi All, Thanks for all the great info in this forum. I have been working with the CSDM for the past few months and just getting to the stage where we have some useful information that could be used to extend the value of the CSDM into other areas of ...
With an Inbound Email Action in ServiceNow....can you create one for a base table which recognizes replies from its extended tables?I thought this situation would work but it seems that I need to create an inbound email action for each extended table...
I am trying to build out our Service Onboarding process using the DPM workspace and CSDM. For the most part I think I am getting a pretty good understanding of how all of the pieces fit together and relate to each other. What I am having a hard tim...
I'm experiencing an issue in UI Builder while working with the contextual sidebar. Here are the details:1. Overview:- Added a new tab in the contextual sidebar- Included a text area in this tab- Goal: Display both interaction and incident system IDs ...
Broad question: What is the impact I should be considering when setting up the CMDB according to the CSDM framework and ignoring (post-poning to build on later) the cmdb_ci_appl_xx table and relationships and use the cmdb_ci_service_discovered/calcul...
I manage the CMDB in ServiceNow, and I need to organize our setup.For the `cmdb_ci_business_app` table, we have two distinct concepts differentiated by the architecture type:Components (=platform application): These are the actual software items that...
Hi all, My requirement is in the catalog item if requested for user is selected then the location updated in the requested for user record should populate in location variable. So i was written on change client script and script include to populate. ...
