Hi Create a UI action link under the status report on the project form(pm_project) that when clicked on the link it should sendthe email notification to all the stakeholders (present in the related list of that project record).In the email we have to...
We have integrated ServiceNow data into our EDW and is accessed through SQL Server. We are to create visualizations using PowerBI while using the data tables we have in SQL Server. I have imported the tables into PowerBI but are having issues with th...
Hi All, I am looking at API extension classes and trying to figure out ways to tie each of my consumer Application to API proxy (API gateway like Apigee) and respective provider Application.As example I have 2 consumer Applications utilizing same AP...
Can we have used cases for CSDM entities such as:-SDLC ComponentsBusiness Capabilities,Business Services,Technical ServicesInformation Object
Is the SLA clock only triggered by one stage in the workflow or can we customize what changes the work flow? If we cannot change what triggers the SLA clock, can we add more stages prior to the stage that triggers the SLA clock?
Once change Request approved Planned start date after two days or 3 days based on risk then system not allow to click Ui action Implementation before the planned date.
We are thinking about how to document logical information flows in ServiceNow. We prefer a solution where we can use Business Applications and Information Objects. We are looking for solution to set up relations like "sends or receive data to" and ad...
How are folks modelling internal Technical Services which have a dependency on an external service provider - e.g. an internal team managing/configuring/supporting Mainframe and having Technical Service and Service offerings but also a Service provid...
Hi All,How can we represent Integration objects within CSDM framework from Operations view point?For Example: My Integration/Interface (we call it L1) is Order_Siebel_ERP (Tells about business object "order" flowing from Siebel to ERP through a mi...
Is there a bug in handlinks states in the task table? When I show the list of tasks (parent to incident, sctask and so on) the list of tasks (obvious) and states is shown.The state is in text form. The value seams to come from the statelist assigne t...
We are in the early stages of establishing our service management program and defining our business & technical services. We are currently discussing adding the fields for service and service offering back to our core ITSM forms for incident, problem...
Hi this is my requirement can some one please help me to fulfill my requirement If a user is a member of a group and got removed from the group1- clear the assigned to field for all the incidents assigned to him2- send a notification email to the ass...
Hi Experts, Did anyone implement lifecycle management on cmdb_key_value table? Currently the tags captured as part of Discovery process remain in CMDB forever even if the tags are removed at the source. I want to check if anyone implemented something...
I would like to understand how to create dependent application services. For example we have an SSO application service that is used by many applications. What is the best practice for relating the SSO application service to all of the application se...
Hi, Currently I am implementing CSDM for a client and they are confused from which layer they should track SOX/GXP compliance, is it Business app, App service or Service offering. What does the best practice say?
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