I have multiple websites that are hosted on the same group of servers, would this be individual application services or one application service with all sites as offerings.. looking for insight and best practices at this time.
Hello Community, Looking for some advice on how best to represent Non business facing Applications (e.g infrastructure, cyber tools used by IT such as Teams, Active Directory etc.) in the CMDB. We currently use applications table and are migrating to...
Hi everyone,I am working on the tool that searches for assignment groups hardcoded in the whole instance. Currently, I am implementing search functionality in flows, subflows and actions. By far I was able to find almost everything in var_dictionary ...
we enabled the slack to servicenow integration, from slack bot we were not able to approve the RITM, could one sugget me on this,
Hi,is there any documentation how to use CSDM with SPM.There is a use case documentation for many products in Docs but not for SPM.I would really need this. Thank you in advance,Kristoffer
How to add multi value property in service now. For example, a work order should have multiple Material or Assets linked to it
I wrote a BR on contract table, I used set abort action and added error message to stop the record creation. while testing this, the error message is disappearing in fraction of seconds. can any one help me on this. thanks in advance!
Hi All, I have a service offerings with multiple tags where each tag will be the name of a company. I need a report on service offerings if the companies present in the tag are not subscribed to service offering(meaning record is not present in subsc...
When building a Service Offering, is it best practice to designate a Model ID (Product)? For example, if we have Service Offering of ‘Tech Refresh – Hardware’, would we designate the Model at the Service Offering level, or inside of a requestable Ca...
we have created one flow designer , as per user requirement when approver cancels the request in step7 again flow has to restart from Step 1 ? Can someone please help me how can i achieve this ?
var user=g_form.getReference('requested_for',doAlert);function doAlert(user){g_form.setValue('manager',user.manager);}By using this script I got sys_id but actually I need the name of manager how can I get
Customer has ITOM Discovery with no Service Mapping.For the manual management of Application Services, SN SME advised to use Dynamic CI query service types as the population method. This has caused an conundrum with respect to the sync of support, ch...
Hello, Is it a MUST to map Technical Services (TS) to Technical Service Offerings (TSO) and THEN map them to Application Services (AS)? Is it possible to have TS mapped directly to an AS (i.e. not have a TSO)? Any pitfalls with taking this approach?
Hi All,i have one requirement like need to create a record with using of instance option fields (Dynamically). i was tried many ways but unable to fetch data.fieldList from instance options so can anyone please help me to solve this requirement. T...
We are in the planning stage of allowing other departments fulfill catalog items and working catalog tasks. We would like to restrict them to only their designated tasks and not be able to see or interact with other IT records that they didn't creat...