Hello everyone, We're currently in the process of enhancing our CMDB and ensuring comprehensive coverage of our environment. One area where we've encountered significant internal discrepancies pertains to business applications. Could some individuals...
I know there are a lot of CSDM Experts herePosting a quick questionI read about csdm - understood it theoreticallyThe problem I am trying to solve here is the routing of ticket based on the issue identifiedE.g- if the serviceNow instance is down- wha...
Hi all, Are there definitions or descriptions of each lifecycle stage or status? I am particularly interested in the following statuses of the logical life cycle process (describes in the CSDM 4.0 whitepaper) Pilot (ideation)On order (purchase)Pre-al...
Hi all, We currently have Azure as a technical service offering, and I'm wondering how services within Azure should be treated in the CSDM. Examples of Azure services are API Management, Kubenetes Services, Event Hub. Should each of these be treated ...
Hi All, We have a situation that we are wondering how to best model in the CMDB, especially in relation to CSDM recommendations. We have portions of some apps that rely on 3rd party services such as payment processors for an online store, etc. We are...
Could anyone provide any guidance in to the best practice for modeling integrations/interfaces between applications within the CMDB? For example: web service call from application A to application BFlat file export from application C via nightly job ...
Hi All,My Requirement is When the assignment group on the incident form is changed, display the assignment group's manager name on form. (Hint - Use Client script and script include) so i written everything but unfortunately it is showing an error in...
I have a customer that has put in work to catalog the Services they offer to customers (outside of the company) - around 200 rows that outline what is available to external customers. Their services are cataloged in a spreadsheet at a low-level (i.e ...
I'm hoping someone in the community can add some thoughts on the Depends on::Used by relationship type when used to describe a dependency between an Application Service and an Infrastructure CI (such as a server). I'm determining whether the relation...
Going thru and starting to setup Dynamic CI Groups to be used with our CSDM Implementation. Two Questions: As I am learning about Dynamic CI Groups, it is my understanding that these Groups can be used for Incident, Problem and Change, correct?If we...
Hi fellows of the flow, short question, as I haven't found anything resonable in docs, community or in the system itself. Customer want to document his WAN connections with Startpoint (Adress/GPS), Endpoint (similar), Provider, Bandwidth. Anyone an...
HIWe received an internal request to create massive number of changes requests and to be included into the current workflow.I was trying to find out documentation and tricks regarding this task and I didn't find anything.I am assuming (maybe I am wro...
Hi community,There is some confusion on the bi-directional updates the Legacy CMDB status fields and the new Life Cycle stage and status fields.In a CSDM video is stated that bi-directional updates work with some exceptions. There is also an article ...
Hello. I converted a mapped application service to a calculated application service. After the conversion, some new entry points were added to the map. I need to delete them, but ServiceNow does not allow it. Is this the expected behavior? Is there s...
I'm working my way through building CSDM and now i'm working on business service offering. I put some companies in subscribed by company related list on service offering and would like to show it as a related list on a incident form so when a service...