I need to create an instance of a technical service CI. I created a new model in the cmdb_software_product_model table, but when I try creating the technical service CI, my software model is not in the list of available models. I found the model reco...
Hello, I am trying to reset the password from portal and once the password is reset on the next time it do not accept the new password. For the same I have raise the serviceNow ticket and they have asked " to clarify if you are still using the older ...
I have instance where they are able to populate cmdb_ci_appl table from a integration. Which gives the information about the application and its dependent or related CI (in relations). Now we are trying to build CSDM model for them. Presently they do...
What is Network adaptor? What is it used for? What are the types of network adaptor? Description and usefulness of each type of adaptor?
Use Case: I have an organization with its own IT support group that supports over thousands of applications and services to setup in the CSDM. I have thoughts on how others would handle which Service group to use when following CSDM. I have two opti...
Hello, I have a request to exclude users from the Dashboard sharing menu that do not have any roles. So that they are not possible to search. Similarly to non active groups. Is it possible to achieve?
we are changing the role Itil with the rol "Ticket viewer" and I wonder if it consue Itil licence, I have search information about it but I could not find anything, any help is welcome
Hello all , @Ankur Bawiskar @Community Alums @Sohail Khilji @Maik Skoddow anyone, Please help me If i am modifying any OOTB Field value or default value in servicenow after remodifying the field attributes & deleting number maintanence for the f...
Greetings Team,I am creating a data model for catalog items for my team. I'm looking for a good online example. Can someone point me in the right direction?
Hello everybodyWe are currently working on the lifecycle of services and service offerings according to CSDM 4.0. We would like to use the Service Builder to maintain these records. This uses phase (portfolio_status) + status (service_status).What is...
Hi, we have been working on building our CMDB and the data it holds and are now at the stage where we want to change our Incident form to ensure the correct data is captured. We have researched various options but essentially want to make it as easy ...
Is it possible to configure reference field such that pasting a value into it triggers the list autocomplete feature, similar to when a value is manually typed into the field?
My organization is working towards tying Business Processes to Applications from another system. When trying to write to the m2m table we noticed that the write ACL for the table was set only to "nobody". Can anyone explain why? What is the business ...
Hello Community, I am facing the challenge of mapping our Citrix infrastructure in the ServiceNow CSDM model and in our CMDB. It must be possible to model the following hierarchy levels:Hierarchy level 1: Environment (number of environments = 2)Hiera...
Hi there. I just learned that we can link business applications to incidents. Is there a field on the incident record to add a business application or is it just that for reporting purposes that the business application is related to the incident? Li...