Best Practices for Application Service Management in CSDM

[miyu]

We are trying to build the management of the services we currently operate in compliance with CSDM.
For example, we have an application called "ID Card Management System".
We are thinking of managing the "ID Card Management System" application through an application service.
However, the "ID card management system" application has an application manager and an infrastructure manager.
Therefore, when we raise a defect report incident, we would like to be able to distinguish whether the defect is on the application side or the infrastructure side.
How should we manage the separation of application and infrastructure for the same application service?
What is the best practice?

[rvandolson]

I think:

• ID Card Application Manager = Business Application/Application Service
• ID Card Infrastructure Manager = Business Application/Application Service
• ID Cad Management System = Business Service

Linked as appropriate.

[sai12]

Hi,

ok I am imagining like this

Bizapp - ID card maagement system

App service - instances of above application ( dev, qa, prod or location based)

BSO OR TSO ( at app level) - support levels of above app service with different or same groups that has app manager ( assign this incident to this group)

TSO (infrastructure level ) - group CI'S (dynamic ci ) ,  assign incident to infrastructure support team (when the issue is related to infrastructure)

Hope this helps ..