Business Applications for different business unit

Mitch23
Tera Contributor

Business Applications have a number of OOTB attributes. What is the recommendation for the same business application used by different departments? Do you append the "Name" (or use a field such as "Business Unit" or "Department" and then have multiple Business Applications

Salesforce - Finance

Salesforce - HR

Or do these represent Application Services (iterations for the Salesforce Business Application).

There is probably guidance somewhere but I am drawing a blank.

Thank you

13 REPLIES 13

vkachineni
Kilo Sage
Kilo Sage

You can use the department field pointing to a cmn_department.

Ex:

Salesforce HR

Salesforce International

 

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Vinod Kumar Kachineni
Community Rising Star 2022

OOTB Business unit and department are being used.

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Please mark Correct and click the Thumb up if my answer helps you resolve your issue. Thanks!
Vinod Kumar Kachineni
Community Rising Star 2022

kjh1138
Tera Expert

Wouldn't the standard approach be to have a single 'Salesforce' Business Application and then multiple department specific 'Salesforce' Application Services that map to it?

mcastoe
ServiceNow Employee
ServiceNow Employee

Following CSDM, consumption of the "services" of a Business Application are represented in the Sell/Consume Domain.  So the Usage would be via consumers of the Business Services/Offerings that are "provided" by the Application Service(s).  You would only create separate Application Services if there are truly separate "deployments" or "instances".   Do HR and Finance actually have their own separate subscription to Salesforce?  If not, then there is only one Application Service.

 

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