Need your opinion, Technical Service or Application Service

Alex111
Tera Contributor

We're currently working through how to best categorize a variety of services between Technical Services and Application Services, and we'd love to get your thoughts. Security and Monitoring, in particular, tend to blur the lines for us, and having your perspective could really help us shape a clearer approach together.

 

Arista Awake Security NDR

Bloodhound Enterprise

Zerto

Dynatrace

Solarwinds

Idera

Tripwire

 

These are just a handful and as many of you know, security usually has a dozen or more tools.

 

I would love to for your thoughts on some (or all) and if you can provide a short reason why you selected them as technical or application services.

 

Many of these services appear to involve components that align with both Technical and Application categories, I'm hoping with more collaboration from everyone, I can get a better understanding how to document our services.

 

THANK YOU!!!

 

Alex

2 REPLIES 2

AndersBGS
Tera Patron
Tera Patron

Hi @Alex111 ,

 

 Think of that according to documentation, then an application service is an installation of a business application where technical service is a grouping of technical service offering that is performed,

 

 so in general, two very different thing,

 

If my answer has helped with your question, please mark my answer as the accepted solution and give a thumbs up.

Best regards
Anders

Rising star 2024
MVP 2025
linkedIn: https://www.linkedin.com/in/andersskovbjerg/

TheJoeDC
Tera Contributor

So if your question is where they belong in CSDM 5, one way to look at is:

 

Service Instance (Application service previously)  - logical representation of deployed system/app stack

Technology Management Services (technical services in CSDM 4) - view and manage technology provided

 

Looking at SolarWinds say, 

you might have both service instances (platform host and platform app).

     SolarWinds platform (platform host service instance)

     Solarwinds modules as platform apps service instances (Network Performance, NetFlow, Config Manager, etc)

 

Then your tech mgmt services might be:

Application Managment Services

Monitoring Services

 

With stratified tech services offerings like:

SolarWinds Admin

SolarWinds Monitoring (EMEA)

SolarWinds Monitoring (US)

SolarWinds Config (Dev)

SolarWinds Config (Prod)