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Business Unit not visible in incident page

Pranav16
Mega Contributor

‎11-07-2023 12:16 AM

I am not able to add "Business Unit" to my "Incident" page.

 

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10 REPLIES 10

Hemanth M1
Giga Sage
Giga Sage

‎11-07-2023 09:54 AM

HI @Pranav16 ,

 

Are you refering to incident form here - "Incident page" and Business unit details as below

 

HemanthM1_0-1699379621552.png

 

 

 

Accept and hit Helpful if it helps.

Thank you,
Hemanth
Certified Technical Architect (CTA), ServiceNow MVP 2024, 2025
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Pranav16
Mega Contributor

‎11-08-2023 09:42 PM

Yes, the Business Unit field is not visible on the incident page form

Pranav16_0-1699508526807.png

This screenshot is from other instance, added for reference.

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Pranav16
Mega Contributor
In response to Pranav16

‎11-08-2023 09:45 PM

I also checked the "Form Layout" in "Configure" but not found the field "Business Unit" there in the list.

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Dr Atul G- LNG
Tera Patron
Tera Patron
In response to Pranav16

‎11-09-2023 02:07 AM

Hi @Pranav16 

 

Are you referring to:

AtulyaLNG_0-1699524126638.png

 

It is not directly available

Go to form layout --> Caller --> Department --> Business Unit.

AtulyaLNG_1-1699524421528.png

 

 

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