Business Unit not visible in incident page

[Pranav16]

I am not able to add "Business Unit" to my "Incident" page.

[Dr Atul G- LNG]

HI @Pranav16 

[Hemanth M1]

Hi @Pranav16 ,

ok, Business unit is not the Incident table , its dot walked (brought in from the caller>department>Business Unit)

if you would like to add this filed > form layout>expand caller>expand Department>Business unit

if its read only on the incident page after add , check ACLs on the incident table.

Hope this helps.

[Pranav16]

Business Unit is not there in the "form layout". 
I saw your video: (207) ITSM Batch 1 | Day 13 | Incident Data Lookup - Caller - Style - Category - YouTube
In this "Incident" page as well, I could not find the "Business Unit" field.

I could not find the "Business Unit" in "Form Layout".

[Hemanth M1]

Hi @Pranav16 ,

U r looking at self service view change the view to default and check

[Pranav16]

@Hemanth M1 

please find the available list under Default View.