Continual Improvement is not available in next experience UI

sarthakkash · ‎01-16-2025

Hi all,

I enable the next experience UI in my instance but it seems some modules are not available for example Continual Improvement and Collaborate

Can anyone help me with above query.

Thanks

Sandeep Rajput · ‎01-17-2025

@sarthakkash What happens when you try to access the contents of this application directly via URL, does it show a 404 or the correct page.

If it is a 404 then the application might not be installed on the instance. or the plugin needs a repair. If it is installed and takes you to the correct page then the menus might have a role issue.

If the module is not available:

Go to System Definition > Modules (/sys_app_module_list.do)
Check if the module is active

For more information please refer to https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0690244

Hope this helps.

View solution in original post

sarthakkash · ‎01-16-2025

Anyone ?

@Ankur Bawiskar , @Sandeep Rajput , @Dr Atul G- LNG , @Ravi Gaurav , @PrashantLearnIT

Ankur Bawiskar · ‎01-16-2025

@sarthakkash

Did you check on docs that those modules come OOB or some extra plugin is required?

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

sarthakkash · ‎01-16-2025

Hi @Ankur Bawiskar ,

I checked in sys_app_application it is present there, but not showing in left nav

Thanks
Sarthak

Ankur Bawiskar · ‎01-16-2025

@sarthakkash

are you having the correct persona?

Are you sure the extra modules require some extra plugin to be activated?

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader