Dynamic CI Query Implementation

[deepti mediratt]

I am exploring and trying to understand Dynamic CI Groups and its implementation for our I/P/C processes. I am not seeing any documentation specific to Dynamic CI Groups and how it can be leveraged with Change Management process.  I have couple of questions:

1. As I am learning about Dynamic CI Groups, it is my understanding that these Groups can be used for Incident, Problem and Change, correct?
2. If we assign a Dynamic CI Groups to a Change Request as a CI or an App Service, how do Change approvals work? Is there something OOB in CHG workflow? For our process, our first level approver for a CR is CI owner and second level is App Service Owner.  But if I use Dynamic CI Group as CI or App Service, how will my CHG approvals be routed? Do we have something as Dynamic CI Group Owner? Do I have to customize my CHG workflow to fit in approvals when using Dynamic CIs?

would really appreciate responses to these questions and references to Dynamic CI groups documentation and not just CSDM. Thanks !

[SK Chand Basha]

Hi @deepti mediratt I'm have document how to. create DCI it might be helpful

Creation of CMDB Group 

1.First we have to create CMDB Group  

1. Navigate to All -> Configuration -> CMDB Groups 
2. Click on Create New Button  
3. Fill the Group Name field and save the form 

5.Under related list we can find CMDB Group Contains Saved Queries  

1. Create a query form Query Bulider  
2. Navigate to All -> Configuration -> CMDB Query Builder 

1. After Creating save the query and go back to the CMDB Group Contains Saved Queries related list on groups form Click on Add Query and fill the whatever query created earlier. 

Here is the Example Below for windows Server 

 Creation of Dynamic CI Group 

  1.Navigate to All -> Configuration -> Dynamic CI Groups  Click on New 

1. Fill the Unique Name and save the form 
2. Select the CMDB group to create a service based on it. 

  4.Fill the CMDB group which is created Earlier and change and manged by group fields if you have. 

   Here is the example below for windows Server 

   Creation of Technical Service 

   1.Navigate to All -> CSDM -> Technical Service 

1. Fill the Unique name and give same change and managed by group fileds if you given on Dynamic CI         
2. Save the form 

   Here is the example below for windows server 

Creation of Technical Service Offering 

1.After saving the technical service form where we can find Offerings related list 

2.Fill the unique name and give change and managed by group used earlier 

1. Save the form 

4.We can find a Related Items Section Click on (+) icon Add CI Relationship 

5.In the available relationships choose Contains  

6.From the available CI’s Select related Dynamic CI move it. 

7.Save the form 

 Mark it Helpful and Accept Solution!! If this helps you understand.