Dynamic CI Group Queries and Service Config Item Association Records
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06-20-2025 11:15 AM
Hey all,
We have been building out our Technical Services/Offerings and Dynamic CI Groups for all of our Managed infrastructure.
One of the queries we built on a Dynamic CI Group was supposed to return ~40k records but only 10K exact records were pulled in/created in the Service Config Items Association Table. Is this expected? Why would it stop building those records at 10k?
Thanks
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06-20-2025 11:28 AM - edited 06-20-2025 11:29 AM
Hey Austin,
CMDB groups are limited to 10k and it's intentional, you can still fix it by updating glide.cmdb.group.max_ci_limit, but I'd not recommend it due to potential impact to the instance performance. Here are couple options how to proceed with it:
- Build more refined queries, reducing number of CIs returned by the query
- Try to break down current query into multiple service offerings and tie them back to the same service, based on location, support groups, level of support, etc
Hope that helps