Dynamic CI Group Queries and Service Config Item Association Records

AustinN
Tera Expert

‎06-20-2025 11:15 AM

Hey all,

 

We have been building out our Technical Services/Offerings and Dynamic CI Groups for all of our Managed infrastructure. 

 

One of the queries we built on a Dynamic CI Group was supposed to return ~40k records but only 10K exact records were pulled in/created in the Service Config Items Association Table. Is this expected? Why would it stop building those records at 10k?

 

Thanks

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Alexey7
Mega Sage

‎06-20-2025 11:28 AM - edited ‎06-20-2025 11:29 AM

Hey Austin,

CMDB groups are limited to 10k and it's intentional, you can still fix it by updating glide.cmdb.group.max_ci_limit, but I'd not recommend it due to potential impact to the instance performance. Here are couple options how to proceed with it:

  1. Build more refined queries, reducing number of CIs returned by the query
  2. Try to break down current query into multiple service offerings and tie them back to the same service, based on location, support groups, level of support, etc

Hope that helps