How to Relate dynamic CI groups and Technical service offerings?

[pranithareddy]

Hi 

I've a situation where I need to map the Dynamic CI groups to technical service offerings directly?

We have created a dynamic CI group and need to map it to technical service offering so when an event is triggered on that dynamic group, the ticket will be assigned to respective group from TSO.

Is this a possibility?

Regards,
Pranitha D

[Bartosz Socha]

"Contains" from Prescribed Relationship table in CSDM 3.0 doc.

[pranithareddy]

Hi Bartosz,

Thank you for the response.

once after adding the relationship between dynamic ci groups and TSO will the above functionality works ?

or 

Do we need to do any scripting from backend to populate the assignment group in a event generated ticket ?

Thanks.

[Jeff Ernst1]

Hi Pranitha,

Here is my 2 cents, the CSDM prescribes the relationship of Contains but ServiceNow documentation states that if you want to sync the data from the Service Offering to the Dynamic CI group, you have to use the Managed by::Manages relationship. You can read more about this at:
Synchronize data using a technical service offering | ServiceNow Docs

The important parts about creating this relationship between the Service Offering and the Dynamic CI group is that the service classification of the service offering is Technical Service and the relationship type is Managed by. You can either automatically trigger the data sync by using the CSDM job or updating any of the sync attributes on the service offering will also trigger the data sync. There is a job that runs every day to do this sync so that any new CIs added to the dynamic CI group have the appropriate attributes synced. Also note that data sync only syncs 

• Support group
• Change group
• Managed by group

I hope this helps.

Thanks,

Jeff

[Ronald Rombouts]

The article Jeff Ernst1 refers to is updated, I think. Now it states that you can use the (preferred) Contains relationship.