How to work with Subscriptions in DPM

[Chris-24]

Hello community, 

I have some questions regarding the subscription function in ServiceNow DPM.

We have added some locations to the subscriber list, but unfortunately active and inactive users are shown within the Service. Is there any possibility that only active users are counted and visible?

In addition, to share information with the Subscriber, is there any ootb function to send notifications to service subscriber?

Thanks

Chris

[Barry Kant]

Hi Chris, 

if I am correct this is done via the SPMSubscriptionUtils script include.

This is a snippet of the code

 

I would add something like:

query +='^active=true';

on line 70

BR,
Barry