How we create Technical Services and what is TSO

shaik_irfan · ‎01-17-2022

Hi,

I am looking for recommendation on how can we create Technical Services, when i look at the CSDM diagram it says Technology Consumer > Request Catalog > TSO > Technical Services.

SSo is that mean we need to submit a Catalog request which creates a Technical Services ?

I tried navigating to Technical Request Catalog where i need to submit a record with Catalog item and Service Offering, Is that going to be generic catalog item or record producer.

I am new to this and unable to follow documentation, please help me

CMDB Whisperer · ‎01-17-2022

Here are the basics:

Technical Service - The outcome that is delivered to the consumer. For example, Telecommunication Services.
Technical Service Offering - The specific method that the Technical Service is delivered. For example, Video Conferencing.
Catalog Item - The requestable service related to the Service Offering. For example, Reserve Video Conference Room, or Request WebEx Account.

To create your Technical Services, go to CSDM > Technical Service > New. Once you are on the Technical Service, go to the Offerings tab and select New to create a new Technical Offering.

The idea of connecting the two is that it allows you to provide context sensitive Requestable Service depending on who is Subscribed to those Services. The specifics of how to associate your Technical Service Offering with your relevant requestable Catalog Items can still be a bit unclear, depending on what applications you have installed and what subscription options/lists you are using. For more on this see: CSDM & Request Catalogue - service offering and catalog item association.

The opinions expressed here are the opinions of the author, and are not endorsed by ServiceNow or any other employer, company, or entity.

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CMDB Whisperer · ‎01-18-2022

@shaik.irfan the effect of this relationship is on the actual visibility of the catalog item to the user based on whether they are a subscriber of the offering. There is no effect on the Workflow.

The opinions expressed here are the opinions of the author, and are not endorsed by ServiceNow or any other employer, company, or entity.

shaik_irfan · ‎01-18-2022

@Paul Coste

Thank you that make more sense, when i navigate user i can see subscriber related list and when i open the catalog item i can see the Available for subscribers and i add to all the users.

Is that the only functionality for Technical Services and TSO? So its more the visibility/accessibilty of that catalog item to the subscribe users right

CMDB Whisperer · ‎01-18-2022

I can't say definitively that it is the only functionality, but it is what I am aware of. There may be other functionality tied to this connection, either currently or in a future release. That said, I hope they figure out the cardinality of the relationship before that is built.

The opinions expressed here are the opinions of the author, and are not endorsed by ServiceNow or any other employer, company, or entity.