Information Objects at the Business Application to the Application Services and Configuration Items
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01-24-2025 09:13 AM
Question:
I understand how to create the Information Object for such as PHI - Protected health information with Classification tags (Data Classification) etc.
I then understand how to add the Information Object Attributes Related List to the Business Applications and see this relationship
So now from a business perspective, I can report on for example all Business Applications that contain the Information Object PHI with CRUD properties.
My question is that I have Application Services related to the Business Application and cannot see from the Application Service that this Service contains PHI data (Information Object related at the Business Application level)- do I have to create this additional relationship manually or am I missing something and to complicate it further do I then need to create manual relationship (information object to server if needed).
Thanks in advance for your assistance
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01-28-2025 06:41 AM
Hi, if you have the relationships already in place between Business Applications and Application Services you can create a report on the CI Relationship (cmdb_rel_ci) table and dot walk to the attributes you need from both classes. If you need three layers of relationships you can do this via CMDB Query Builder and then create a report from there.
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03-22-2025 04:50 PM
Hi,
https://www.servicenow.com/community/cmdb-forum/data-domains-amp-information-objects/m-p/2686179
This link can help you.