Is it possible to know which Business services are impacted due to a CI?

[Suggy]

We have defined 'Business services' and 'Business service offerings.'

When a CI is populated on the Incident form via a monitoring tool, we want to know which 'BUSINESS SERVICE' is impacted because of that CI.

Is it possible to know?

[TheJoeDC]

@Suggy If you think about the relationships of the items, we might want to think about both rather than one or the other. 

Business Services are what the users order or use ("CRM"), it provides capabilities. 

The Business Service Offerings based on that defined on strata ("Dynamics CRM"), what the employees use.

The Business Service Offerings depend on Service Instances ("Dynamics Prod"), part of the Service Delivery domain. 

[Suggy]

Hi @TheJoeDC Thanks for replying but that did not help. I have updated my question for more clarity. Can you please have a look and let me know if you have an answer to it?

[Barry Kant · Accepted solution]

hi Suggy,
the Business Service is the parent of the impacted Business Offerings. 
Do you get the impacted Service Offerings as output of the impacted services?

Not sure what the objective is or how it is expected. 
My preference would be to enable the property for impacted Service Offerings, and check in the task_service_offering table
This includes the impacted service offerings. 
If you add the parent attribute in the related list (if it is not ootb) then you find the impacted Business Services.

BR,
Barry

[Suggy]

Hi @Barry Kant Thank you so much for replying. I think I am getting closer to the resolution.

Few system properties were disabled.

Can you please let me know which types of CI's is expected to be shown under the related list "Impacted Services/CIs"?

[Barry Kant]

Hi Suggy, 

it used to by all classes extending the cmdb_ci_service table. 

BR,
Barry