Linking business applications to incident records

[Mitch23]

Hi there. I just learned that we can link business applications to incidents. Is there a field on the incident record to add a business application or is it just that for reporting purposes that the business application is related to the incident?

Link to great CSDM overview by @Mark Bodman 

https://youtu.be/xmQnIasIuJw?si=Qt2Jctzva4YgjKjn

Thank you in advance.

[AndersBGS]

Hi @Mitch23 

If my answer has helped with your question, please mark my answer as accepted solution.

best regards

Anders

[Stig Brandt]

Hi

There is an OOTB Field Business Application on the incident table, you can add the attribute and then can either populate or manual enter a value.

br

Stig

[Barry Kant]

hi Mitch, 

you can't (shouldn't) raise an incident on a Business Application but you can have an understanding of impact to Business Applications. A disrupted CI impacts a Business Application. 
For this purpose there are system properties and related lists in Incident and Change:

Table	Property	default value
Incident	com.snc.incident.populate_business_application	FALSE
Change	com.snc.change_request.populate_business_application	FALSE

When these are set to TRUE the Refresh Impacted Services will also populate the Business Applications parenting the impacted Application Services. Those will be listed in separate related lists (Business Application). The related lists do exist but are not on the ootb forms.

Hope this helps. 
Barry

[Fallindrews]

So, from my experience, having a clear and organized system for this is crucial. It not only helps in resolving issues faster but also in understanding the impact on the business. It's like having a map that shows exactly where the problem is and how to fix it, saving everyone a ton of time and headaches.

By the way, I’ve been using this cool feature from Planfix, it’s called a whiteboard (you can check it out here: https://planfix.com/features/whiteboard/. It’s pretty nifty for visualizing tasks and incidents. While it’s not exactly the same thing as what we’re discussing, it gives you a good idea of how visual tools can help in managing and linking stuff efficiently.