Prevent Creation of incidents with the same short description

[Community Alums]

Prevent Creation of incidents with the same short description

[sreeshsurendran · Accepted solution]

Hi @Community Alums , you can use before Business Rule with insert and update checked where condition will be 'short description changes'

Here is the script : 

(function executeRule(current, previous /*null when async*/ ) {

    // Add your code here
    var shortDescription = current.short_description;
    var gr = new GlideRecord('incident');
    gr.addQuery('short_description', shortDescription);
    gr.query();
    if (gr.hasNext()) {
        gs.addErrorMessage('Short Description already exists');
        current.setAbortAction(true);
    }
})(current, previous);

Note : you can replace hasNext() with next() if you want to show the Incident Number on the error message.

Mark this as solution if it's working 🙂

[Community Alums]

Hi @sreeshsurendran  -  thanks it's working as expected

[Rahul Kumar17]

Hi,

Create before business rule with condition
Use a condition like current.short_description.changes() && current.short_description.getJournalEntry(1).newValue === current.short_description.getJournalEntry(2).newValue.

also write script

current.setAbortAction(true);
gs.addErrorMessage("Another incident with the same short description already exists.");

Thanks,

Rahul Kumar

[Barry Kant]

To be sure:
is this a real requirement?