Registering Third Party Service Providers and Services in CSDM

[Andy H]

I have a business requirement to register third party services in our instance of ServiceNow and have a few thoughts on how to do this but wanted to see if anybody had any better ideas.

The data (Supplier/Supplier Service) already exists I just want to load the data into SN so that we can then relate these to our existing Technical Service Offerings i.e. Technical Service Offering A is dependent on Supplier Service Offering Z.

Example: ServiceNow Discovery Technical Service Offering is dependent on ServiceNow Discovery Supplier Service Offering

Has anybody done anything similar or have any suggestions on how best to do this?

[Barry Kant]

Hi Andy,

i see the idea. In what way will it help/add benefits? Meaning it is administration and it would be nice if it adds benefits as well right? Just wondering. 
I haven't done it this way, but likewise from Business Service Offerings (so similar concept I would say).

BR,
Barry

[Stig Brandt]

From a Service Portfolio Management perspective this makes sense, here you setup dependencies, I depend on, depends on me, look at the Service Portfolio View.

[Andy H]

Thanks for replying Barry. We need to understand third party dependencies for regulatory reporting.

[CMDB Whisperer]

There is not anything wrong with it per se, but I wonder if it is overly complicated/customized.  What makes something a Supplier Service Offering is in essence that the Vendor of the offering is not null & not your company.  Normally we don't specify the Vendor of an offering that is internally provided.  So this is an easy fit without having to customize the (to-be-deprecated) Service Classification field, and without having to create an extra service, and without duplicating your service level management configurations and monitoring.  I might suggest collapsing these into a single Technical Service Offering and simply assign the appropriate Companies, Groups, and individual Users based on how it is provided.