@Barry Kant Not sure I follow that logic. If you create a relationship from the Service to the Service Offering then this won't create a loop, if by "loop" you mean circular dependency. The Service depends on the Offering. I think by "both directions" Johannes meant "viewing the relationships between the Services and Offerings in the dependency map, regardless of which side of that relationships is selected as the primary node." There is no CI relationship going in the other direction, from the Offering to the Service, so there is no "loop" potential that I can see. And I agree with Johannes's comment about the problem in the dependency map that the references are not visible if you are coming from one side. There is probably a change that could be made to the actual diagramming logic to fix this so that, at the very least, the relations are shown when selecting "Load More", but in lieu of that I'm not seeing a danger in creating a relationship from the Service to the Offering. Can you elaborate on this further?
The opinions expressed here are the opinions of the author, and are not endorsed by ServiceNow or any other employer, company, or entity.
