Relating Infrastructure CI's to Technical Service Offerings

[mhives]

I'm looking for a little help regarding how to map Configuration Items to Technical Service Offerings.

In the CSDM 2.0 Whitepaper it looks like we should use the “Manages:Managed By” relationship type, but I can see other relationship types mentioned in Orlando documentation and also in this forum.  My assumption is that for some of the cases below to work, the correct relationship type must be used.

Cases/Questions:

Users (both end users and "agents") might choose either the specific Infrastructure CI or the Service Offering

Choosing a Service Offering in Incident should filter the list that pops up for Affected CI's

When choosing an Infrastructure CI in and Incident that is related to a Service Offering, does the CI automatically pick up the commitments related to the Service Offering? Does the Service Offering field get automatically populated?

Does an incident on an Infrastructure CI create an outage for the related Service Offering? and therefore impact the Service Offerings availability?

If anyone has any insight, or can point me in the right direction I would really appreciate the help.

[Mary Vanatta]

Yes it can