Service Instance and Service Offering

[tonyacollins-sm]

Does Service Instance flow into Service Offerings.

[Tanushree Maiti]

Hi @tonyacollins-sm 

Check this article:

https://mynow.servicenow.com/now/best-practices/assets/what-are-services-and-service-offerings

Services and Offerings - What's the Difference?

• A service is a means of delivering value to customers by facilitating outcomes that customers want to achieve without owning the costs and risks
• A service offering consists of one or more service commitments that uniquely define the level of service in terms of availability, scope, pricing, and packaging options. Customers can choose to receive different levels of performance and features for a given service through service offerings (typically made available as distinct items in the service catalog)
• A service can have multiple service offerings (each made available as separate catalog items) with different service level agreements (SLAs)

[tonyacollins-sm]

So can I have multiple Service Offerings aligned with multiple Service Instances?

[yvijay]

Yes, that is okay you can have multiple Service Instances 

[Tejas Adhalrao]

Hi @tonyacollins-sm  ,

Yes. In ServiceNow, Service Instances can flow into Service Offerings, but it depends on the context and what you mean by "flow into."

Example:

• Business Service: Email Service
• Service Offering: Email - Production
• Service Instance: Email Production Server 1

A Service Offering can have one or more Service Instances.

Remember:

• Business Service = What you provide to users.
• Service Offering = A specific version or level of that service.
• Service Instance = The actual running instance of that offering.