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04-19-2023 07:11 AM
Enjoyed the Youtube video that explained the different types of Technical Services. Is there a column in the database where the technical service type can be identified? I'd like to use this type to filter service service offerings on tasks. For example, the "delivery" Technical Service Offerings would not be applicable for Incident.
CSDM Technical Service Deep Dive
Thanks,
Paul
Solved! Go to Solution.
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04-20-2023 06:55 AM
That is correct. You should define a taxonomy for your services, and that taxonomy should be used to specify what type of Service it is (Deliver, Operation, Application, etc.). The challenge is that you need to define that taxonomy thoughtfully, and there may be some subjectivity involved in doing so, which can be frustrating. More and more, I see people leveraging pre-existing taxonomies like the TBM Solution Taxonomy, which provides a jump start to managing your service portfolio, aligns well to CSDM, and provides other benefits as well.
The opinions expressed here are the opinions of the author, and are not endorsed by ServiceNow or any other employer, company, or entity.
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04-20-2023 06:55 AM
That is correct. You should define a taxonomy for your services, and that taxonomy should be used to specify what type of Service it is (Deliver, Operation, Application, etc.). The challenge is that you need to define that taxonomy thoughtfully, and there may be some subjectivity involved in doing so, which can be frustrating. More and more, I see people leveraging pre-existing taxonomies like the TBM Solution Taxonomy, which provides a jump start to managing your service portfolio, aligns well to CSDM, and provides other benefits as well.
The opinions expressed here are the opinions of the author, and are not endorsed by ServiceNow or any other employer, company, or entity.