What table do you use for software like WinZip or Windows 10?

tammykuhns · ‎06-16-2020

We are implementing the CSDM and trying to move from everything in the software table to to appropriate tables such as cmdb_ci_service, cmdb_ci_appl, etc. I'm trying to determine where to put Configuration items used by Incident/Problem/Change which are actually software - examples: WinZip, Windows10, SnagIt, etc.

What is the best practice?

Chris Chambers1 · ‎06-16-2020

Hi Tammy,

The Software Model [cmdb_software_product_model] table is used for storing the... Software Models! e.g. Winzip v24, SnagIT 2018 etc. The actual installations of those is cmdb_sam_sw_install, mentioned before - the installs will need to relate to a Model.

You might also consider the Business Application [cmdb_ci_business_app] table to store the items you mention, which has software models related to them, through services and their lifecycles. Take a look at it, its a standard CMDB table now.

A common misconception used to be that such applications are store in the cmdb_ci_appl table, but the right home is cmdb_ci_business_app. You will need to decide which table suits your purpose: storing Software Models vs Software Installations vs Applications.

Hope this is helpful,

Chris

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AnimeshKar10 · ‎08-02-2023

First of all, in order to track what software has the issue on a particular eu computer, please use the service and offering fields on the incident in addition to the configuration item.

Create a technical service called 'Desktop / End user applications' for example and for each software create a technical service offering. Then on the incident populate the fields Service = Desktop applications, Service offering = <the actual software> and configuration item = laptop.

Using the CSDM recommended records on IPC will allow you to then report the incidents consistently.

tammykuhns · ‎06-17-2020

Thanks everyone. This is all great input and feedback.

Ashutosh Munot1 · ‎06-17-2020

Hi,

Please close the thread and mark answer as correct.

Thanks,
Ashutosh

Sanjay Arora · ‎12-23-2020

Great topic all. Struggling with same issue.

How does one meet a requirement to track incidents by software model. i.e how many calls did the service desk regarding Excel vs. Outlook vs. Winzip. Thanks in advance!