Can't proceed with the training

EjikeC · a month ago

Hi Everyone,

I am doing the ServiceNow training and there a task shown on the screenshot below. I have successfully completed the task but the system will not accept it and such I cannot proceed with my training. I am wondering if anyone have encountered this issue and if so, how do I pass it and continue with my training.

Thanks

Brad Bowman · a month ago

If you are using the instance provisioned by this training course, you will have a user to impersonate named "Platform User" not some other random one you choose to impersonate like "Alfred Pennyworth". This is what the task validation is looking for specifically.

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Tanushree Maiti · a month ago

Hi @EjikeC

Make sure you have completed the task by impersonating "Platform User"

Check this videos. and revalidate you implemented steps

https://www.youtube.com/watch?v=fV5O3xckXvk

https://www.youtube.com/watch?v=Ygl4aSCKevQ

https://www.youtube.com/watch?v=IscZxlJhqS8

Please Accept the solution if it assisted you with your question & Mark this response as Helpful.
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti

EjikeC · a month ago

Hi Mega,

I did exactly what is on the video, but it would not work for me. The validation fails. May something is wrong with the lab instance assigned to me. See the screenshots below.

Brad Bowman · a month ago

The validation is usually pretty accurate with these user preference settings. Show the User Preference screen for this training instance while impersonating 'Platform User' in the Display and Accessibility sections.

EjikeC · a month ago