Can't proceed with the training

[EjikeC]

Hi Everyone,

I am doing the ServiceNow training and there a task shown on the screenshot below.  I have successfully completed the task but the system will not accept it and such I cannot proceed with my training. I am wondering if anyone have encountered this issue and if so, how do I pass it and continue with my training.

Thanks

[Tanushree Maiti]

Hi @EjikeC 

Make sure you have completed the task by impersonating "Platform User"

Check this videos. and revalidate you implemented steps

https://www.youtube.com/watch?v=fV5O3xckXvk

https://www.youtube.com/watch?v=Ygl4aSCKevQ

https://www.youtube.com/watch?v=IscZxlJhqS8

[Brad Bowman]

The validation is usually pretty accurate with these user preference settings. Show the User Preference screen  for this training instance while impersonating 'Platform User' in the Display and Accessibility sections.