Can't proceed with the training

[EjikeC]

Hi Everyone,

I am doing the ServiceNow training and there a task shown on the screenshot below.  I have successfully completed the task but the system will not accept it and such I cannot proceed with my training. I am wondering if anyone have encountered this issue and if so, how do I pass it and continue with my training.

Thanks

[Brad Bowman · Accepted solution]

If you are using the instance provisioned by this training course, you will have a user to impersonate named "Platform User" not some other random one you choose to impersonate like "Alfred Pennyworth".  This is what the task validation is looking for specifically.

[EjikeC]

Hi Brad,

Thanks so much it worked, I impersonated the user "Platform User" and it worked fine.

[GlideFather]

Ahoy @EjikeC,

check this out:

[Assessment Task Notes] Welcome to ServiceNow Micro-Cert: Personalize Your Instance