How can i find the duplicate articles in ServiceNow Knowledge management ?
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5 hours ago
Hii Community,
We are looking for a way to identify the duplicate articles in ServiceNow knowledge Bases. Is there any out of the box feature, property or recommended approach to detect and manage duplicate knowledge articles(either by title, content or other fields) ?
If not, what are the best practices or scripts that have used to find and handle duplicates in knowledge management?
Any guidance or sample solution would be appreciated!
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4 hours ago
refer https://www.servicenow.com/docs/bundle/zurich-servicenow-platform/page/product/knowledge-management/... if you have Now Assist.
Else you need to write a script to find duplicate but before that you need to decide fields which should be considered for duplicate detection like text or short description, refer below for script :
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11m ago
Hi @BiswalNayak
This link might help you
Create some script in this case is not good approach because the combination are infinite
The script only match if the title, content or number are exactly equals.
