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How to get the 'Email' option in any form under more option ?

Abhijit Das
Tera Contributor

Just like in an incident form, as shown below, we get 'Email' options under more options.

AbhijitDas_0-1749799026713.png

 How do we get the 'Email' option in any form under more option ?

 

@Ankur Bawiskar , pro's - Please answer the above questions, it will be really helpful for me.

Looking forward for your support, solution and assistance.

1 ACCEPTED SOLUTION

Ankur Bawiskar
Tera Patron
Tera Patron

@Abhijit Das 

it's an easy requirement.

@Chaitanya ILCR already answered that

In addition to adding the email_client=true in dictionary attribute, remember you configure email client template as well for your table

Like this

AnkurBawiskar_0-1749782543147.png

 

AnkurBawiskar_1-1749782554395.png

 

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

View solution in original post

3 REPLIES 3

Chaitanya ILCR
Mega Patron

Hi @Abhijit Das ,

you have to add email_client attribute the table

 

go to sys_dictionary and filter with table and there will be a field type called collection

 

ChaitanyaILCR_0-1749754886720.png

open it and add attribute email_client with value true

 

ChaitanyaILCR_1-1749754926946.png

 

Enable the email client for a table

https://www.youtube.com/watch?v=4eRi-4Fc3xw

 

Please mark my answer as helpful/correct if it resolves your query.

Regards,
Chaitanya

 

 

Ankur Bawiskar
Tera Patron
Tera Patron

@Abhijit Das 

it's an easy requirement.

@Chaitanya ILCR already answered that

In addition to adding the email_client=true in dictionary attribute, remember you configure email client template as well for your table

Like this

AnkurBawiskar_0-1749782543147.png

 

AnkurBawiskar_1-1749782554395.png

 

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

Thanks Ankur, it is working as expected.

Can you please help me with the macro requirement in another question.