Lost SN Community Profile

[deepakvedne]

Hi

Wondering how my SN community profile is reset.

I logged in this morning and all my articles linked to my profile are not there anymore. 
Even if I login with my corporate email address, the community rank is reset to "Kilo Explorer".

Earlier I had "Mega Sage"

Any references so I can connect with anyone to fix this?

Here are my previous profile references:

From Bland to Grand: Decorating ServiceNow Forms L... - ServiceNow Community

About Deepak Negi - ServiceNow Community

Any help would be appreciated

Thanks

[Mark Manders]

Since these are 2 different profiles (user-id/831470 and user-id/378340) I don't think the 'old' one is reset. Are you sure your profile is linked correctly to these email address(es)? I can see your accomplishments on the 'old' account. 

Assuming you are using the correct credentials, can you check the status of your account(s) on NowLearning and if you see nothing weird, log a case there?

[deepakvedne]

Yeah 

I am logging in via correct credentials. Anyway I just logged a case on NowLearning

[deepakvedne]

Hi

Yeah I only have 2 accounts, one corporate and one personal. On both profiles, its Kilo Explorer only.

Raised a case on NowLearning, awaiting their response

[jasonmarley]

Hi,

Did you resolve this (or is it being resolved, as I see you aren't a Mega Sage yet)? The same has happened to my profile. NowLearning told me to raise an email to 'community@servicenow.com'. I did that but haven't heard anything back. Are you in contact with anyone that might be able to help me? I'd rather know either way whether it could / couldn't be sorted.

Thanks,

Jason