PDI is not waking up

KOUSTAV DUTTA · ‎05-16-2025

My PDI "https://dev194160.service-now.com/" is not waking up since 14-May morning where as I did work on it on 13-May mid night. Can someone help me of this?

#servicenowpdi #instanceoffline

OlaN · ‎05-16-2025

Hi,

There is no official support for PDIs, they are offered "as is".
If your PDI stops working, you have two options avaiable.
1. Wait, and hope that it get back online after a while. Sometimes maintenance is done which will cause the PDI to be offline.
2. Dispose of your current PDI, and request a new one.

Either way, you should always back up your work when doing development on a PDI.

View solution in original post

UTUB · ‎05-21-2025

Hi @KOUSTAV DUTTA I am seeing a PDI warning message banner on the login page. Hopefully they restore access soon otherwise what is the point of offering a PDI in the first place?